Malik Hayes
Lynchburg,VA
Summary
Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving in employee participation by leveraging employee incentives, employing engaging training methods such as reports, recommendations in training, being the bridge between standard employees and higher ups, and implementing team-building activities to meet training needs. Been experience in the expertise for around now (2024) 3 years of Resturant, Service and Retail expertise.
Overview
3
3
years of professional experience
Work History
Trainer
Chick-fil-A
Fredericksburg, VA
11.2021 - 08.2023
- Bridged the gap of the relationship of employers and employees
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
Associate Team Member
Walgreens
Lynchburg, VA
10.2023 - 01.2024
- Assisted customers with product selection and purchase decisions.
- Analyzed customer feedback to identify areas of improvement in services offered.
- Verified that all merchandise was correctly priced and labeled according to company policy.
- Provided timely assistance to team members in completing tasks and projects.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Car Wash Detailer
Raging Waters Car Wash
Fredericksburg, VA
09.2021 - 01.2022
- Vacuumed car interiors to remove dirt and debris.
- Cleaned car interiors using vacuums, brushes, and cleaning solutions.
- Removed tar, grease spots, tree sap and bird droppings from vehicle exteriors.
- Became experienced with automobile vehicles
Fast Food Worker
Wendy's
Fredericksburg, VA
03.2021 - 08.2021
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Organized food items on serving trays and in carry-out packages.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Bachelor of Arts - Counseling Psychology
Randolph College
Lynchburg, VA05-2027
High School Diploma -
Massaponax High School
Fredericksburg, VA05-2023
Skills
- Marketing Knowledge
- Compliance Management
- Collaboration
- Financial Acumen
- Materials Organization
- Training Initiatives
- New Hire Training
- Creative Problem-Solving
- Training Needs Analysis
Languages
English
Native/ Bilingual
Japanese
Limited
Accomplishments
- Honor Society in School
- Won multiple strategy-based competitions in the local community
- Built a complex mechanical design that is complete and working to the day
- Top grade in language learning communities
Affiliations
- Being a part of the local communities' activities
- Being a part of clubs
- Plays along with sports with the local community
- Organizes events in around the local community
- Help out small business owner's
References
References available upon request.
Timeline
Associate Team Member
Walgreens
10.2023 - 01.2024
Trainer
Chick-fil-A
11.2021 - 08.2023
Car Wash Detailer
Raging Waters Car Wash
09.2021 - 01.2022
Fast Food Worker
Wendy's
03.2021 - 08.2021
Bachelor of Arts - Counseling Psychology
Randolph College
High School Diploma -
Massaponax High School