Ligia Lopez
Rowland Heights,CA
Summary
Dynamic leader with proven expertise in visual merchandising and organizational development, notably at Windsor. Excelled in employee engagement and training, enhancing team collaboration and efficiency. Leveraged creative vision and fashion trend awareness to drive sales and customer satisfaction. Skilled in merchandise planning and customer service, achieving significant improvements in training effectiveness and store performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
STORE MANGER , DISTRICT TRAINER VISUAL TRAINER
WINDSOR
07.2019 - Current
- Provided coaching and mentoring to employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Established and maintained quality control standards.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Worked effectively in fast-paced environments.
- Developed visual merchandising plans and strategies to promote store offerings.
- Analyzed customer feedback and shopper trends to inform display designs.
- Created visual displays to highlight new and featured products.
- Developed merchandising strategy to efficiently move overstock.
- Facilitated workshops on visual merchandising techniques, sharing best practices with peers and enhancing team skills.
- Partnered with marketing team to align in-store promotions with wider advertising campaigns, creating cohesive brand experience.
- Utilized space effectively by designing versatile display units that could be easily adapted for different products and promotions.
- Increased sales through strategic placement of high-margin products at eye level and in high-traffic areas.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Assistant Visual Merchandiser
Fashion Nova
03.2018 - 05.2019
- Created interior displays to promote products in alignment with corporate sales objectives.
- Created visual displays to highlight new and featured products.
- Optimized floor space utilization through strategic product placement and innovative arrangement techniques, maximizing sales potential.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Achieved consistent sell-through rates by monitoring inventory levels closely during peak seasons.
- Collaborated with the marketing team to create visually appealing store displays that attracted customers and promoted sales.
- Analyzed fashion trends and customer preferences, ensuring a well-curated product selection.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
KEY HOLDER
COTTON ON KIDS
11.2016 - 09.2018
- Marked-down clearance items and relocated merchandise to proper store areas.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
SALE LEAD /VISUAL LEAD
GUESS
11.2013 - 03.2018
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Set and achieved company defined sales goals.
- Managed inventory levels efficiently, ensuring optimal product availability and timely replenishment.
- Implemented seasonal visual merchandising updates, keeping the store fresh and engaging for customers throughout the year.
- Boosted sales performance through strategic placement of high-demand products and promotional materials.
Education
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Pasadena, CA07.2016
Skills
- Training Evaluation
- Feedback Analysis
- Training plans
- Employee Engagement
- Organizational Development
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Product Knowledge
- Visual Merchandising
- Customer Service
- Creative vision
- Window displays
- Marketing knowledge
- Brand Marketing
- Fashion Trend Awareness
- Visual storytelling
- Fashion marketing
- Merchandise planning
Accomplishments
- Increased sales by 25% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 4 months in a row.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of visual workshop.
Certification
- [Leader Development Program] [windsor fashion ] 2024
Languages
Spanish
Limited Working
Timeline
STORE MANGER , DISTRICT TRAINER VISUAL TRAINER
WINDSOR
07.2019 - Current
Assistant Visual Merchandiser
Fashion Nova
03.2018 - 05.2019
KEY HOLDER
COTTON ON KIDS
11.2016 - 09.2018
SALE LEAD /VISUAL LEAD
GUESS
11.2013 - 03.2018
- [Leader Development Program] [windsor fashion ] 2024
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Similar Profiles
Mendy DonleyMendy Donley
Senior District Manager at WindsorSenior District Manager at Windsor
Habibata BarryHabibata Barry
Stylist at WindsorStylist at Windsor
Shaily PatelShaily Patel
Subway Sandwich Artist at WindsorSubway Sandwich Artist at Windsor