Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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CONTESSA PENN

Charlotte,NC

Summary

Dedicated Multi Store Manager with more than 19 years in store and management. Dedicated to hiring and recruiting top-notch sales associates, managers and assuring that store operates effectively with coaching and developing. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales and maintain PNL.

Overview

13
13
years of professional experience

Work History

Store Manager / District Trainer

Windsor
Charlotte, NC
06.2018 - Current
  • Supported company vision through ownership and accountability driving top line sales and visual merchandising standards
  • Facilitated new store openings. Hired, trained and evaluated personnel in sales and marketing. Scheduled and led weekly store meetings. Interviewed and recruited top managers and sales associates. Bolstered sales volume by 6% in less than 6 months by implementing Oasis program
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Partnered with store director to interview, hire, train and develop managers and team members to build and sustain high in-store performance
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Implemented PNL with Area, District and Regional

Store Manager / Area Supervisor

Love Culture
Atlanta, GA
07.2012 - 05.2018
  • Supported company vision through ownership and accountability driving top line sales and visual merchandising standards. Conducted store inventories once per quarter
  • Created a seamless experience by optimizing initiatives, tools and resources. Facilitated new store openings and closings through out th United States. Led both field leadership and store support training. Increased profits through effective sales training and troubleshooting profit loss areas
  • Assigned work to team members based on company needs, personal strengths and job knowledge. Managed, develop and led 3 core stores in the Georgia market. Responded to customer concerns with friendly and knowledgeable service
  • Facilitated new store openings and closings. Hired, trained and evaluated personnel in sales and marketing. Scheduled and led weekly store and assisted district meetings. Interviewed and recruited top managers and sales associates

Education

High School Diploma -

Mount Airy High School
Mount Airy, NC
2002

Skills

  • Leadership reports
  • Process improvements
  • Risk management
  • Store operations oversight
  • Retail inventory management

Accomplishments

  • Recruited and trained managers for new store openings. Manager of the month twice with Windsor. #1 in the district with high increases. Turned the store into a million dollar store since opening 3 years ago, in 6 months. #9 within the company with a 58% sale increase from LY. Major sales increases from Q2 TO Q4
  • Exceeded monthly store sales goals 12 months in a row with Love Culture. Achieved the 1 national store ranking within 2 years with Love Culture Increased sales by 7% by coaching managers and developing my management and sales associates. Managed shrink to 4% along with being 5th in the company

Timeline

Store Manager / District Trainer

Windsor
06.2018 - Current

Store Manager / Area Supervisor

Love Culture
07.2012 - 05.2018

High School Diploma -

Mount Airy High School

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CONTESSA PENN