Alissa Rosalia
10925 Hartsook St,CA
Summary
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Senior Visual Coordinator
Windsor
01.2019 - Current
- Optimizes sales by referring to reporting and trends to curate company wide retail displays for 352 stores windows, store interior and in store signage.
- Composes company wide merchandising and prop directives
- Oversees 35 west coast stores for visual excellence & compliance
- Conducts Visual Training Workshops and one-on-one sessions to train company leaders and store staff in Windsor visual merchandising practices.
Server
Cafe Aura
02.2019 - 08.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Server
Rails Steakhouse
04.2016 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Passaic County Community College
Passaic County, NJ09.2014
Butler High School
Butler, NJ06.2013
Skills
- Guest Engagement
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
Timeline
Server
Cafe Aura
02.2019 - 08.2020
Senior Visual Coordinator
Windsor
01.2019 - Current
Server
Rails Steakhouse
04.2016 - 11.2018
Passaic County Community College
Butler High School
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