Aaron Velez
Houston,TX
Summary
Professional Store Manager excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory control and proactive problem-solving. Committed to fostering a positive environment, I successfully resolved customer complaints, ensuring satisfaction and loyalty. I'm also a new CDL license holder seeking an opportunity in the transportation industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Wag'n World
05.2020 - 08.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Detention Officer
Harris County Sheriff Office
08.2021 - 09.2021
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Attended to feeding, housing, and physical well-being of inmates.
Store Manager
Yuppie Dog Daycare and Boarding
12.2009 - 08.2019
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Business
Houston Community College
Houston, TX05-2027
High School Diploma -
Ashworth College
Norcross, GA08-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Team leadership
- Goals and performance
Certification
CDL A - Tankers endorsement, Airbrake endorsement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Detention Officer
Harris County Sheriff Office
08.2021 - 09.2021
Store Manager
Wag'n World
05.2020 - 08.2025
Store Manager
Yuppie Dog Daycare and Boarding
12.2009 - 08.2019
Associate of Arts - Business
Houston Community College
High School Diploma -
Ashworth College
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