Aaron Verginio
Inventory Specialist
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Inventory Specialist
TCGplayer
05.2017 - Current
- Managed the return process for damaged or defective cards, ensuring prompt resolution for sellers and buyers and minimizing financial loss for the company.
- Collaborated closely with TCGplayer peers, including CX representatives, to achieve customer satisfaction
- Worked and communicated efficiently with multiple departments, using Zendesk and Slack, to solve numerous tickets and issues.
Teller Associate
Trustco Bank
03.2017 - 07.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
Shift Leader
Stewart's Shops
07.2017 - 05.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees and customers.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Associate Manager
Regal Entertainment Group
07.2012 - 11.2016
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Education
Bachelor of Science - Mass Communication
SUNY Oneonta
Oneonta, NY 05.2001 -
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
Syracuse, NY 05.2001 -
Skills
White Glove Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Shift Leader
Stewart's Shops
07.2017 - 05.2018
Inventory Specialist
TCGplayer
05.2017 - Current
Teller Associate
Trustco Bank
03.2017 - 07.2018
Associate Manager
Regal Entertainment Group
07.2012 - 11.2016
Bachelor of Science - Mass Communication
SUNY Oneonta
05.2001 -
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
05.2001 -
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