Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst

Aaron Verginio

Associate Customer Experience Rep
Syracuse,NY

Summary

Dedicated professional with a customer-focused approach to strategic sourcing, supplier management, and cost control. Proven ability to align procurement strategies with business and client needs, ensuring quality, delivery, and service excellence. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
3
3
Certifications

Work History

Associate Customer Experience Rep

TCGplayer
Syracuse, NY
04.2025 - Current
  • Championed the voice of the customer internally, working closely with several other departments to address concerns and find opportunities for improvement, within B2B and B2C transaction models.
  • Reduced response times significantly through effective prioritization and delegation of tasks among team members, solving over 30 tickets daily.
  • Managed and processed seller and buyer enrollment.
  • Diligently monitored emerging trends in partnered businesses and effectively communicated with management and internal teams, using Microsoft Office, Google Suite, Confluence, and Slack.
  • Exhibited excellent written and verbal communication, while excelling in CRMs like Zendesk, Salesforce, and Microsoft Outlook.

Inventory Specialist

TCGplayer
Syracuse, NY
05.2021 - 04.2025
  • Investigate and verify facts of loss or gain
  • Co-manage the entire 'return to inventory' process, from initial investigation to final resolution, including liaising with affected parties and outside professionals
  • Collaborate closely with other departments, through Slack, Outlook, and Zendesk to meet goals and customer needs
  • Draft and submit customer correspondence, including Seller and Buyer rights and denial notes
  • Lead initiative of 5S throughout Authentication Center
  • Participated in bi-weekly physical inventories, an average of 800 counts, to verify accuracy of records and identify any discrepancies that needed correction.

Shift Leader

Stewart's Shops
Baldwinsville, NY
10.2018 - 04.2021
  • Weekly reviewed store P&L margins to maximize earnings, minimize expenses, and help manage work flow through payroll.
  • Maintained accurate product reserves and ensured prompt resolutions to maximize company profit and minimize company loss.
  • Supported employee career development initiatives through mentoring schemes, targeted training courses, or providing stretch assignments where appropriate.
  • Managed 10 employees and ensured compliance with state regulations to curtail company exposure.

Teller Associate

Trustco Bank
Clifton Park, NY
03.2017 - 10.2018
  • Regularly displayed understanding of federal and state regulations.
  • Enhanced customer satisfaction by efficiently processing over 50 transactions daily and addressing inquiries.
  • Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
  • Accurately processed a high volume of foreign currency exchanges for customers, ensuring satisfaction with smooth transactions.
  • Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.

Associate Manager

Regal Entertainment Group
Syracuse, NY
07.2012 - 11.2016
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Education

Bachelor of Science - Mass Communication

SUNY Oneonta
Oneonta, NY
05.2001 -

Associate of Arts - Liberal Arts And Sciences

Onondaga Community College
Syracuse, NY
05.2001 -

Skills

White Glove Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Associate Customer Experience Rep

TCGplayer
04.2025 - Current

Inventory Specialist

TCGplayer
05.2021 - 04.2025

Shift Leader

Stewart's Shops
10.2018 - 04.2021

Teller Associate

Trustco Bank
03.2017 - 10.2018

Associate Manager

Regal Entertainment Group
07.2012 - 11.2016

Bachelor of Science - Mass Communication

SUNY Oneonta
05.2001 -

Associate of Arts - Liberal Arts And Sciences

Onondaga Community College
05.2001 -

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Aaron VerginioAssociate Customer Experience Rep