Aaron Wales
Louisville,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Sales Representative
ADT Security
Louisville, KY
08.2023 - 06.2024
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with customers to ensure repeat business.
- Researched competitors' products, prices, and sales techniques.
- Collaborated with marketing team to create promotional materials for products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
Sales Support Specialist
Fluent Solar
Louisville, KY
01.2023 - 08.2023
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Conducted market research to identify potential customers and their needs.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Maintained accurate records of customer interactions and transactions.
Customer Service Representative
KY Transportation Cabinet
Louisville, KY
05.2022 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Business Sales Coordinator
OSL Retail Services
Louisivlle, KY
11.2021 - 05.2022
- Performed competitive analysis of existing products and services in the marketplace.
- Analyzed customer feedback to improve product offerings, pricing strategies, and marketing plans.
- Implemented promotional activities such as print advertising campaigns, email campaigns, direct mailings.
- Developed key relationships with customers through regular communication, meetings, and events.
- Identified, evaluated, and pursued new business opportunities to expand corporate reach.
Financial Services Representative
ResCare
Louisville, KY
03.2021 - 11.2021
- Ensured that all customer inquiries were answered promptly and completely.
- Processed transactions quickly and accurately in accordance with established procedures.
- Researched discrepancies related to refund requests.
- Evaluated customer complaints regarding refunds and worked towards resolution.
- Adhered strictly to departmental policies and procedures pertaining to issuing refunds.
Specialty Pharmaceutical Representative
Lash Group
Louisville, KY
11.2019 - 01.2021
- Maintained accurate records of patient profiles and prescriptions.
- Ensured that all safety protocols were followed during daily operations.
- Updated patient profiles by entering new prescriptions and renewals into computer system.
- Answered phone calls from physicians' offices regarding medication availability, pricing, and other inquiries.
- Facilitated communication between pharmacists, doctors, nurses, insurance companies, and other healthcare providers.
Education
GED -
Jcps
Louisville, KY09-2009
Skills
- Goal-Oriented
- Listening Skills
- Negotiation Tactics
- Multi-tasking strength
- Problem-solving skills
- Cold-calling
- Customer Service
- Teamwork and Collaboration
References
References available upon request.
Timeline
Sales Representative
ADT Security
08.2023 - 06.2024
Sales Support Specialist
Fluent Solar
01.2023 - 08.2023
Customer Service Representative
KY Transportation Cabinet
05.2022 - 06.2023
Business Sales Coordinator
OSL Retail Services
11.2021 - 05.2022
Financial Services Representative
ResCare
03.2021 - 11.2021
Specialty Pharmaceutical Representative
Lash Group
11.2019 - 01.2021
GED -
Jcps