Aaron Webber
Bangor,ME
Summary
Dedicated and detail oriented customer services professional. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and implementing approaches to handle daily planning, scheduling and customer service requirements. Assists senior managers with accomplishing daily business responsibilities by encouraging staff and coordinating resources. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Maine Smoke Shop
1129 Union St. Suite 1 Bangor, Me.
01.2017 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and estimate future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and Mentored co-workers to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Center Store Associate
Hannaford Supermarket
1133 Union St. Bangor , Me.
01.2015 - 04.2017
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor merchandise and restocking or reorganizing products.
- Answered customer questions addressed customer concerns.
Customer Account Representative
Rent A Center Retail Store
3 Main St. Dexter, Me.
12.2014 - 01.2015
- Prepared and shared account details and insurance coverage .
- Devised tactics to grow customer base and boost sales through telemarketing, sponsorship, discount events.
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Supported customer satisfaction through regular follow-up and communication.
- Kept detailed records of customer interactions .
- Implemented customized account plans to meet individual client needs.
Education
No Degree - Early Childhood Education
Eastern Maine Community College
Bangor, MEHigh School Diploma -
Dexter Regional High School
Dexter, ME06.2012
Skills
- Task Delegation
- Employee Scheduling
- Operations Management
- Product and Service Knowledge
- Staff Management
- Team Motivation
- Customer Rapport and relations
- Money Handling
- Orientation and Training
Timeline
Assistant Manager
Maine Smoke Shop
01.2017 - Current
Center Store Associate
Hannaford Supermarket
01.2015 - 04.2017
Customer Account Representative
Rent A Center Retail Store
12.2014 - 01.2015
No Degree - Early Childhood Education
Eastern Maine Community College
High School Diploma -
Dexter Regional High School