Operations and customer service oriented with experience supporting all front of the house services, hospitality, customer service, production and guest-facing work. Adaptable with great team spirit.
Overview
21
21
years of professional experience
Work History
Parking Attendant/Valet Cashier
Diamond Parking Services
Lahaina, HI
10.2019 - 11.2021
- Provided exceptional customer service, ensuring a positive experience for parking users.
- Directed drivers to proper parking spaces.
- Enforced parking rules and collected fees.
- Monitored parking areas to safeguard vehicles against theft and damage.
- Patrolled parking lots regularly to support safety and compliance for diamond parking users.
- Checked assigned lots for missing or damaged property.
Proactively identified and addressed workplace challenges to enhance operational efficiency.
- Laid off indefinitely due to coronavirus pandemic mandate.
Production Supervisor
Hamakua Mushrooms
Laupahoehoe, Hi
10.2013 - 12.2018
Increased crop yields of organic mushrooms monthly by implementing structured daily and weekly systems. Trained team through positive communication to sustain and enhance yield outputs. Executed deliveries and operated forklifts, tractors, and all warehouse machinery in seeding laboratory. Conducted farm tours and managed sales in farm gift shop.
Owner: Robert Stanga Contact: 808-936-1813
Supervised mushroom production crews across cultivation, harvesting, and packing areas.
Monitored growing rooms, sanitation practices, and food safety standards.
Coordinated daily schedules for production, harvest, and shipping teams.
Floor Lead, Server, Busser
Tommy Bahamas
Wailea, Hi
03.2012 - 09.2013
Oversaw daily operations at upscale restaurant in Wailea, Maui, ensuring high service standards.
Raised sales by 15% through strong menu knowledge, daily specials training, and quick menu recommendations during shifts.
Executed efficient table turnover and coordinated guest flow for optimal service delivery.
Delivered attentive guest service, enhancing dining experience in upscale restaurant.
Server, Host, Busser
Mala Wailea Restaurant
Wailea, Hi
02.2009 - 09.2013
Provided attentive service to hotel restaurant guests by taking orders, processing payments, and accommodating special requests, ensuring timely table turnover.
Ensured compliance with health, safety, and sanitation standards throughout all work areas, promoting a safe dining environment.
Supported event setup by arranging tents, tables, banners, and chairs, directing parking, and assisting with product delivery at event site.
Provided sales and product inventory support
Excellent Customer Service and Hospitality Skills
Supervisor: Lani Medina. Contact: 808-283-3777.
General Laborer
Maui Sewer Drain Service
Kihei, Maui
06.2008 - 12.2009
Cleaned drains and plumbing fixtures. Assisted with pipe fabrication, installation and fittings according to proper specifications.
Supervisor: Dallas Contact: Company closed in 2011
Server
Kalama Heights Assisted Living
Kihei, Hi
11.2005 - 04.2008
Effectively served elderly customers with impaired hearing and sight with their daily meals within a restaurant setting. Extra steps were taken to ensure customers were satisfied and served with dignity and respect.
Supervisor: Jason Ward Contact: 1-800-322-0999
Facility changed management company in 2009
Mushroom Production Manager
Lapaʻau Farms
Makawao, Hawaii
11.2021 - Current
Oversaw daily operations of production team, providing guidance and support to enhance efficiency.
Planned farm production schedules for lapaʻau farms processing and harvest teams to optimize workflow.
Supported daily labor assignments across cultivation, packing, and distribution areas.
Checked quality control across lapaʻau farms production processes.
Watched crop handling standards and production workflow compliance.
Led team by proactively addressing challenges to maintain productivity and morale.
Trained new employees on equipment use, safety procedures, and job duties.
Cultivated positive guest experiences through attentive hospitality.