Aaron White
Cedar Hill,TX
Summary
With 19 years of experience in management, project oversight, and team building, this candidate brings extensive expertise to the role of Customer Service Representative. Their track record includes successfully resolving complex issues, enhancing customer retention, and streamlining operations. They are committed to driving innovation and excellence in customer service, leveraging their strong leadership and problem-solving skills.
Overview
20
20
years of professional experience
Work History
FIELD MANAGER
Main Street Renewal LLC
10.2014 - 02.2025
- Hire, train, and motivate field representatives, ensuring high performance and team cohesion
- Assign territories, schedules, and resources to optimize field operations and meet targets
- Evaluate field representatives on-site, providing actionable feedback for improvement
- Generate detailed reports on field representative performance, highlighting strengths and areas for growth
- Implement training programs to enhance field representatives' skills and job effectiveness
- Maintain adherence to field rules, ensuring compliance and operational efficiency
- Respond promptly to on-call tasks, offering support to field representatives as needed
- Schedule fleet vehicle maintenance within budget constraints, ensuring operational readiness
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Facilitated field operations through supervision and direction of field personnel.
ASSISTANT MANAGER/CSR
Walmart
06.2005 - 08.2014
- Led team to consistently achieve high customer satisfaction scores, improving overall store experience
- Resolved customer complaints efficiently, adhering to company standards and enhancing service quality
- Managed staffing, scheduling, and training for hourly team members, fostering a productive work environment
- Organized and executed recognition programs, boosting team morale and engagement
- Oversaw front-end operations, ensuring compliance with cash handling and accounting policies
- Enhanced customer satisfaction by leading a team to deliver superior service, resolving complaints, and driving positive survey results
- Directed front-end operations, ensuring compliance with company policies and legal standards in cash handling and recordkeeping
- Organized hiring events and recognition programs, fostering a positive work environment and building a strong candidate pipeline
- Managed staffing, scheduling, and performance appraisals, identifying opportunities for improvement and celebrating store successes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
ASSOCIATE'S DEGREE - MEDICAL ASSISTING
ATI Fort Worth
Fort Worth, TX10.2021
HIGH SCHOOL DIPLOMA -
Bonnabel High School
New Orleans, LA05.2005
Skills
- Field Service
- Project Management
- Management
- Assistant Manager Experience
- Recruiting
- Customer Retention
- Time Management
- Conflict Resolution
- Problem Solving
- Team Building
Timeline
FIELD MANAGER
Main Street Renewal LLC
10.2014 - 02.2025
ASSISTANT MANAGER/CSR
Walmart
06.2005 - 08.2014
ASSOCIATE'S DEGREE - MEDICAL ASSISTING
ATI Fort Worth
HIGH SCHOOL DIPLOMA -
Bonnabel High School