PORCELINE HARRISON
Chicago,IL
Summary
Experienced Customer Service Repersentive with more than 12 years of experience. Utilizes excellent collaboration and facilitation skills to solve complex problems and increase company revenue. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Field Manager - 2nd Shift
Titan Security
01.2022 - Current
- Supervisor responsible for Placing post positions
- Placing uniforms and making sure officers are ok within the company
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
Customer Service Representative
OppFi
04.2020 - 09.2024
- Loans, bank accounts, verifying accounts transfers to payment inbound, outbound calls
- This job helped me understand others and their concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Focus Services
08.2016 - 09.2022
- Customer service, cold calls, inbound calls, team leader, listen in to calls
- Transfers to payment inbound, outbound
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Entry Level Sales Representative
Vivint
02.2018 - 07.2020
- Customer service representative, sales, renting vehicles
- Transfers to payment inbound, outbound calls
- This job helped me understand others and their concerns
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Assistant Manager
Speedway
03.2011 - 11.2017
- Cash handling, Garza, BARDA, Garuda, Guarda, Inventory, Price change, up charge, transfers to payment inbound, outbound calls
- This job helped me understand others and their concerns
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High school diploma -
Oak Park & River Forest High School
Oak Park, IL06.2011
Skills
- Cashiering
- Cleaning Experience
- Forklift
- Packaging
- Food Preparation
- Microsoft Word
- Food Service
- Delivery Driver Experience
- Order Picking
- Retail Sales
- Assembly
- Load & Unload
- Cooking
- Warehouse Experience
- Cash Handling
- Pallet Jack
- Machining
- Merchandising
- Sales
- Security
- Shift Management
- Computer Operation
- Cold Calling
- Sales Management
- Freight Experience
- Store Management Experience
- Inventory Control
- Field Service
- Retail Management
- Assistant Manager Experience
- Management
- Pricing
- Project Coordination
- Field Operations
- Crew Management
- Inventory Management
Certification
Driver's License, 10/21, 08/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Security Field Manager - 2nd Shift
Titan Security
01.2022 - Current
Customer Service Representative
OppFi
04.2020 - 09.2024
Entry Level Sales Representative
Vivint
02.2018 - 07.2020
Office Manager
Focus Services
08.2016 - 09.2022
Assistant Manager
Speedway
03.2011 - 11.2017
High school diploma -
Oak Park & River Forest High School
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