Summary
Overview
Work History
Education
Skills
References
Timeline
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Aaron Williams

Accokeek,MD

Summary

Dynamic IT Operations Specialist with proven expertise at Carahsoft Technology Corporation in network and cloud architecture. Skilled in implementing security solutions and leading teams, I excel in troubleshooting complex issues and adapting to diverse environments. My strong analytical abilities and leadership foster productivity and drive project success.

Overview

3
3
years of professional experience

Work History

IT Operations Specialist

Carahsoft Technology Corporation
Reston, Virginia
01.2024 - Current
  • Demonstrated expertise in Windows OS, Mac OS, and Microsoft Azure environments.
  • Utilized Microsoft Office, Admin Center, and Active Directory for efficient operations.
  • Implemented security solutions with Proofpoint, Palo Alto GlobalProtect, and Zscaler.
  • Managed projects while leading and training new team members effectively.
  • Exhibited strong analytical skills to address complex problems and facilitate resolutions.
  • Adapted quickly to various systems and network architectures for optimal performance.
  • Leveraged tools like Adobe, Verkada, Tenable, Ninja, and RSA to enhance productivity.

Retail Sales Associate

Smithsonian National Museum of Natural History
Washington, District of Columbia
02.2022 - 12.2023
  • Trained new employees on equipment usage and safety protocols.
  • Executed cashier duties, including processing payments and issuing receipts.
  • Demonstrated product features to enhance customer understanding.
  • Assisted customers in selecting appropriate products for specific needs.
  • Oversaw the sales floor to identify assistance opportunities, replenish merchandise, and to prevent theft.
  • Utilized problem-solving skills to resolve conflicts effectively.
  • Maintained a calm demeanor while addressing various scenarios on a day-to-day basis.

Education

Bachelor of Science - Computer Information Systems

New England College
Henniker, NH
12.2023

Skills

  • Network and cloud architecture
  • Data center management
  • Software and hardware deployment
  • Software and hardware repair
  • Configuration management
  • Team leadership
  • Adaptability
  • Troubleshooting methodologies

References

References available upon request.

Timeline

IT Operations Specialist

Carahsoft Technology Corporation
01.2024 - Current

Retail Sales Associate

Smithsonian National Museum of Natural History
02.2022 - 12.2023

Bachelor of Science - Computer Information Systems

New England College

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