Aaron Wilson
Brownsville,KY
Summary
With a variety of work experience, I feel empowered to connect to costumers and families in every walk of life. Extensive work experience with exceptional detail orientation that I use daily to improve any job. I strive to perform with diligence and punctuality to maintain procedures are run properly. I was raised to work with integrity and honesty and strive to exceed employers expectations in every area.
Overview
20
20
years of professional experience
Work History
Funeral Director, Embalmer, Office Worker
Patton Funeral Home
04.2021 - 12.2022
- Arranged funeral/memorial services for grieving families.
- Ordered and restocked supplies to keep staff efficient.
- Maintained digital and physical files for business records and customer accounts.
- Worked removals of deceased, embalmed and cosmeticized for loved ones to view.
- Managed printing for services and bill payment.
Embalmer, Funeral Director
Dermitt Funeral Home
06.2015 - 04.2021
- Arranged funeral/memorial services for grieving families.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Liaised between families and members of clergy to coordinate final arrangements.
- Embalmed, cosmeticized and casketed deceased.
Sales Associate
State Farm
09.2014 - 11.2014
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding insurance specifications.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to enhance product presentations and advertising.
Customer Service Representative
First Federal Savings Bank
08.2011 - 09.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Production Worker
MTD
01.2002 - 02.2011
- Organized work to meet demanding production goals.
- Located and picked merchandise weighing up 40-100 pounds to fulfill daily customer orders.
- Assemble quality transmissions in a manner to meet production goals.
- Resolved issues quickly to maintain productivity goals.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Machine Operator
Trim Masters
09.2001 - 12.2001
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Education
Associate of Applied Science - Embalmer, Funeral Director
Mid-America College of Funeral Service
Jeffersonville, IN03.2019
High School Diploma -
Grayson County High School
Leitchfield, KY05.2001
Skills
- Embalming
- Cosmetizing Expertise
- Support Families
- Guest Ushering
- Embalming Techniques
- Invoice Payment
- Dressing and Casketing
- Life Insurance Knowledge
- Knowledge of Software Program]
- Payment Collection
- Obituary Writing
- Accounts Payable and Accounts Receivable
- Home and Hospital Removals
- Production Processes
- Funeral Planning
- Pricing Structures
- OSHA Regulations
- Memorial Materials
- Active Listening
- Burial Coordination
- Proper Phone Etiquette
- Professional Correspondence
- Professional Services Marketing
- Community Assistance Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Funeral Director, Embalmer, Office Worker
Patton Funeral Home
04.2021 - 12.2022
Embalmer, Funeral Director
Dermitt Funeral Home
06.2015 - 04.2021
Sales Associate
State Farm
09.2014 - 11.2014
Customer Service Representative
First Federal Savings Bank
08.2011 - 09.2014
Production Worker
MTD
01.2002 - 02.2011
Machine Operator
Trim Masters
09.2001 - 12.2001
Associate of Applied Science - Embalmer, Funeral Director
Mid-America College of Funeral Service
High School Diploma -
Grayson County High School
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