Mercedes Hernandez
Green Bay
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Apprentice Funeral Director
Malcore Funeral Home And Crematory
01.2025 - Current
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Conducted thorough consultations with families to understand their needs and preferences for personalized memorial services.
- Organized pre-need contracts for clients who wished to pre-plan their funerals or create specific arrangements ahead of time.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Demonstrated professionalism and empathy when interacting with clients, creating an atmosphere of trust and comfort during their time of need.
- Managed inventory of caskets, urns, flowers, and other merchandise, ensuring availability of high-quality products for grieving families.
- Contributed to a professional team atmosphere by maintaining strong communication with colleagues during all aspects of the funeral process.
- Coordinated logistics for transportation of remains, ensuring timely and respectful transport to the desired destination.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Picked up deceased at private homes, hospitals and county morgues.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Apprentice Funeral Director/Embalmer
Legacy Funeral Chapels, Green Bay, Gillett. Manitowoc
01.2024 - 08.2024
- Removal of decedents from home, facility or per medical examiner request
- Assist in arrangements of funerals, memorial services, cremation and burials
- Embalming and dressing of decedents
- Cosmetics
- Sold funeral services, and merchandise to clients
Funeral Director Apprentice/Embalmer
Lyndahl Funeral Home & cremation
01.2024 - 08.2021
- Removal of decedents from home, facility or per medical examiner request
- Assist in arrangements of funerals, memorial services, cremation and burials
- Embalming and dressing of decedents
- Cosmetics
- Preformed cremations
Education
Funeral Director Apprentice certification -
Milwaukee Area Technical College
Degree of General Esthetics - undefined
Martin’s School of Esthetics
06.2006
Skills
- Restorative art
- Office administration
- Compassionate demeanor
- Body preparation
- Cremations
- Embalming techniques
- Obituary writing
- Teamwork
- Funeral home services
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Funeral service coordination
- Effective communication
- Adaptability and flexibility
- Professional ethics
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
- Embalming
- Funeral arrangement
- Support families
Certification
Funeral Director Apprentice
Timeline
Apprentice Funeral Director
Malcore Funeral Home And Crematory
01.2025 - Current
Apprentice Funeral Director/Embalmer
Legacy Funeral Chapels, Green Bay, Gillett. Manitowoc
01.2024 - 08.2024
Funeral Director Apprentice/Embalmer
Lyndahl Funeral Home & cremation
01.2024 - 08.2021
Degree of General Esthetics - undefined
Martin’s School of Esthetics
Funeral Director Apprentice certification -
Milwaukee Area Technical College
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