Mackie Ledbetter
Phenix City,AL
Summary
Proven professional with a track record of delivering compassionate service and operational excellence, notably at McMullen Funeral Home And Crematory. Expert in embalming and restorative art, coupled with a compassionate demeanor, ensures dignified care for clients and their loved ones. Excelled in roles requiring meticulous organizational skills and customer needs assessment, achieving high client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Apprentice Funeral Director
McMullen Funeral Home And Crematory
11.2016 - Current
- Developed relationships with local vendors such as florists, caterers, musicians, and photographers to provide seamless coordination for funeral services.
- Demonstrated professionalism and empathy when interacting with clients, creating an atmosphere of trust and comfort during their time of need.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Performed embalming procedures and updated case study reports.
- Communicated with insurance companies to secure death benefits for payment of services.
- Completed death certificates, burial permits and other legal documents for families.
- Drafted and published obituaries on behalf of families served.
Cashier
The Highland Deli & Grill
01.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Spring Harbor At Green Island
01.2012 - 06.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Education
No Degree - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA09.2020
No Degree - General Studies
University of West Georgia
Carrollton, GA05.2018
High School Diploma -
Northside High School
Columbus, GA05.2014
Skills
- Restorative art
- Office Administration
- Compassionate Demeanor
- Body preparation
- Professional Appearance
- Embalming expertise
- Compassionate communication
- Customer Response
- Valid Alabama driver's license
- Cremations
- Customer Education
- Service Sales
- Mortuary operations
- Knowledge of SRS
- Crematory maintenance
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food safety understanding
- Table Bussing
- Dining area maintenance
- Table setting knowledge
- Menu presentation
- Microsoft Outlook
- Windows 10
- Mac systems
- Microsoft Windows and Office
- Problem-Solving
- Organizational Skills
- Customer Needs Assessment
Certification
- Crematory Opeat or, McMullen Funeral Home and Crematory - 2016-present
Timeline
Apprentice Funeral Director
McMullen Funeral Home And Crematory
11.2016 - Current
Cashier
The Highland Deli & Grill
01.2015 - 04.2016
Server
Spring Harbor At Green Island
01.2012 - 06.2014
No Degree - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
No Degree - General Studies
University of West Georgia
High School Diploma -
Northside High School
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