Kelsea Dennis
De Pere
Summary
Compassionate and detail-oriented Apprentice Funeral Director at Family First Funeral Services, skilled in funeral planning and restorative art. Demonstrated exceptional teamwork and problem-solving abilities while providing emotional support to grieving families, ensuring personalized memorial services that honored their loved ones. Maintained professionalism and cultural sensitivity throughout all interactions.
Overview
3
3
years of professional experience
Work History
Apprentice Funeral Director
Family First Funeral Services
09.2024 - 03.2025
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Conducted thorough consultations with families to understand their needs and preferences for personalized memorial services.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Worked closely with clergy members to plan and execute religious ceremonies as per family preferences, providing comfort during difficult times.
- Contributed to a professional team atmosphere by maintaining strong communication with colleagues during all aspects of the funeral process.
- Coordinated logistics for transportation of remains, ensuring timely and respectful transport to the desired destination.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Organized pre-need contracts for clients who wished to pre-plan their funerals or create specific arrangements ahead of time.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Surveillance Agent
Hollywood Casino Bangor
11.2021 - 06.2024
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Improved internal communication by actively participating in team meetings and sharing pertinent information regarding potential threats or vulnerabilities.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
Education
Some Credits
Keiser University
Fort Lauderdale, FL03-2019
High School Diploma -
John Bapst Memorial High School
Bangor, ME06-2017
Skills
- Restorative art
- Office administration
- Compassionate demeanor
- Body preparation
- Professional appearance
- Funeral planning
- Cultural sensitivity
- Compassionate communication
- Mortuary operations
- Cremations
- Obituary writing
- Funeral arrangements
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Active listening
Timeline
Apprentice Funeral Director
Family First Funeral Services
09.2024 - 03.2025
Surveillance Agent
Hollywood Casino Bangor
11.2021 - 06.2024
Some Credits
Keiser University
High School Diploma -
John Bapst Memorial High School
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