Melissa Bradford
Nash
Summary
Experienced with funeral services, offering compassionate support to families. Utilizes strong organizational skills to manage logistics and ensure smooth operations. Knowledge of grief counseling techniques and excellent communication abilities to provide comfort and guidance during difficult times.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Apprentice Funeral Director
Texarkana Funeral Home
Texarkana, TX
09.2022 - Current
- Coordinated funeral service arrangements, ensuring compliance with legal and ethical standards.
- Assisted families in selecting memorial products tailored to individual needs and preferences.
- Managed transportation logistics for deceased individuals, maintaining respect and dignity throughout the process.
- Conducted embalming procedures, adhering to safety protocols and industry best practices.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
Office Manager
Uncle Dan's Automotive
Hooks, TX
01.2021 - Current
- Streamlined office operations to enhance workflow efficiency and reduce delays.
- Managed scheduling and coordinated appointments for service technicians and customers.
- Developed and implemented inventory tracking systems to optimize stock management.
- Oversaw financial transactions, ensuring accuracy in billing and accounts receivable processes.
- Facilitated communication between departments to improve service delivery and customer satisfaction.
- Established vendor relationships to ensure timely procurement of automotive supplies and parts.
- Oversaw budgeting processes, maintaining financial accuracy and compliance.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed weekly payroll for employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office/Inventory Manager
Glass Doctor
Texarkana, TX, US
02.2012 - 01.2021
- Led initiatives to maintain compliance with safety regulations and operational protocols within the office environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed weekly payroll for employees.
- Managed scheduling and coordinated appointments for service technicians and customers.
- Oversaw financial transactions, ensuring accuracy in billing and accounts receivable processes.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Associate of Applied Science - Applied Science
Northeast Texas Community College
Mount Pleasant, Texas, TX12-2022
Associate of Science - LVN
Texarkana College
Texarkana, TX05-2003
High School Diploma -
Liberty-Eylau High School
Texarkana, TX05-1997
Skills
- Restorative art
- Professional appearance
- Funeral planning
- Cremations
- Legal compliance
- Quickbooks
- Compassionate demeanor
- Body preparation
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll and budgeting
- Multitasking and organization
Certification
- I.S.S.A Certification in progress
- CPR-August 2003
- AED- August 2003
- First Aid - August 2003
- BCLS- August 2003
- I am able to renew all certifications if needed
Timeline
Apprentice Funeral Director
Texarkana Funeral Home
09.2022 - Current
Office Manager
Uncle Dan's Automotive
01.2021 - Current
Office/Inventory Manager
Glass Doctor
02.2012 - 01.2021
Associate of Applied Science - Applied Science
Northeast Texas Community College
Associate of Science - LVN
Texarkana College
High School Diploma -
Liberty-Eylau High School