Hattie Welch
McClure,IL
Summary
Dedicated Apprentice Funeral Director at Massie Funeral Home, skilled in restorative art and compassionate communication. Successfully enhanced client experiences through emotional support and meticulous body preparation, earning positive feedback. Committed to professional growth and cultural sensitivity, fostering trust with grieving families during their most challenging times.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Apprentice Funeral Director
Massie Funeral Home
06.2024 - 03.2025
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Demonstrated professionalism and empathy when interacting with clients, creating an atmosphere of trust and comfort during their time of need.
- Continuously sought opportunities for personal growth within the funeral services industry by attending workshops, conferences, and pursuing further education.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Improved appearance of remains with use of cosmetics, dressing, and casketing.
Education
Bachelor Of Science - Mortuary Science Funeral Service
Southern Illinois University, Carbondale
Carbondale, IL05.2024
Associate Of General Studies -
Shawnee Community College
Ullin, IL05.2021
Associate Of Arts -
Shawnee Community College
Ullin, IL05.2021
Skills
- Restorative art
- Body preparation
- Cultural sensitivity
- Grief counseling
- Compassionate communication
- Valid Illinois driver's license
- OSHA regulations
- MS word, excel, and outlook
- Obituary writing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Professional ethics
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Record keeping
- Written communication
Certification
Crematory Operator Certification
Timeline
Apprentice Funeral Director
Massie Funeral Home
06.2024 - 03.2025
Bachelor Of Science - Mortuary Science Funeral Service
Southern Illinois University, Carbondale
Associate Of General Studies -
Shawnee Community College
Associate Of Arts -
Shawnee Community College
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