Hi, I’m
Aaron Wilson
Richton Park
Summary
Results-oriented Technical Manager with over 15 years of experience in mobile audio/video installation, field service operations, and team leadership. Proven success in supervising teams, managing P&L/inventory, resolving complex customer issues, and driving operational efficiency. M.E.C.P. Certified professional with a strong aptitude for diagnosing and repairing technical issues in both automotive and residential environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
years of professional experience
Work History
Savvy Techz
Manager
01.2023 - Current
Job overview
- Spearheaded the installation of a multitude of aftermarket parts and technology in vehicles and residential properties.
- Managed all aspects of customer interaction, from initial consultation to project completion, ensuring high satisfaction rates.
- Diagnosed and resolved complex technical issues related to custom installations.
DirecTV
Technician
01.2015 - 01.2023
Job overview
- Installed and repaired DirecTV services, consistently meeting performance metrics for service calls and efficiency.
- Provided in-depth customer education on system operation, reducing follow-up calls.
- Utilized technical expertise to troubleshoot satellite dish positioning and wiring issues.
UCMC
Patient Transportation Specialist Lead
01.2007 - 01.2013
Job overview
- Supervised and dispatched a transportation team, reassigning job assignments and breaks as needed.
- Assessed and resolved complaints from transporters, patients, and hospital administration.
- Coordinated patient movement to various procedures within the hospital system, ensuring timely arrival and departure.
Expression of Sound, Inc.
Shop Manager
01.2004 - 01.2006
Job overview
- Oversaw and supervised the installation of aftermarket mobile audio/video and security products.
- Managed all supplier purchasing, customer service, catalog creation, and premium development.
- Mentored junior installers and provided instructional work with trainees.
KarToyz
Business Owner
01.2001 - 01.2004
Job overview
- Launched and managed all facets of a small business specializing in aftermarket mobile audio/video and security products.
- Directed installation teams, managed inventory, handled merchandising, and provided direct customer service.
Circuit City
Assistant Manager
01.1998 - 01.2001
Job overview
- Supervised a team of 6 installers and 5 sales associates in a fast-paced retail environment.
- Executed installation, supervision, diagnosis, and repair of all types of vehicle aftermarket accessories.
Education
Prairie State CollegeChicago Heights, IL
Associate of Applied Science from Electrical Engineering
Thornton Township High SchoolHarvey, IL
High School Diploma
Skills
- Team Leadership & Supervision
- Technical Troubleshooting & Repair
- Project & Operations Management
- Customer Service & Complaint Resolution
- Inventory & Supplier Management
- Mobile Electronics (MECP Certified)
- Logistics & Dispatch Coordination
- Process Improvement
Timeline
Manager
Savvy Techz
01.2023 - Current
Technician
DirecTV
01.2015 - 01.2023
Patient Transportation Specialist Lead
UCMC
01.2007 - 01.2013
Shop Manager
Expression of Sound, Inc.
01.2004 - 01.2006
Business Owner
KarToyz
01.2001 - 01.2004
Assistant Manager
Circuit City
01.1998 - 01.2001
Thornton Township High School
High School Diploma
Prairie State College
Associate of Applied Science from Electrical Engineering