Jordan Mouton
Lafayette,LA
Summary
Dedicated and results-oriented professional with extensive experience in operations management and customer service across tech and retail industries. Currently a junior pursuing a Bachelor’s degree in Psychology (Online) at LSU-Alexandria, with the goal of advancing to a Master's and PhD in Clinical Psychology. Passionate about developing effective teams, enhancing workplace environments, and contributing to the field of mental health.
Overview
12
12
years of professional experience
Work History
Manager
AT&T (Bluelink Wireless)
Breaux Bridge, LA
05.2016 - 09.2023
- Assisted in the development and implementation of operational strategies, resulting in achieving monthly sales quotas.
- Provided guidance and support to junior staff, fostering a collaborative team environment.
- Conducted regular performance reviews to identify areas for improvement and promote professional growth.
- Managed customer inquiries and complaints, ensuring high levels of satisfaction and resolution.
Culinary Service Associate
Our Lady of Lourdes Hospital
Lafayette, LA
01.2014 - 04.2016
- Coordinated and assisted in catering events, ensuring timely and efficient service.
- Maintained high standards of cleanliness and safety in food preparation areas.
- Provided exceptional customer service, enhancing guest experience during events.
Retail Specialist
Cavender's Western Outfitters
Lafayette, LA
08.2011 - 12.2014
- Delivered outstanding customer service, leading to increased customer loyalty and repeat business.
- Assisted in developing promotional strategies that significantly increased sales volume.
- Organized stockroom and sales floor to optimize product accessibility and presentation.
Education
Clinical Psychology
Louisiana State University At Alexandria
Alexandria, LASkills
- Team Leadership & Supervision
- Operations Management
- Customer Service Excellence
- Performance Evaluation & Coaching
- Problem Solving & Conflict Resolution
- Sales Monitoring & Strategy Development
- Event Coordination
Activities and Involvement
- Attended Leadership Workshops: Participated in workshops to enhance leadership and team management skills.
- Psychology Club Member: Engaged in discussions and events focused on psychological theories and practices.
References
References available upon request.
Timeline
Manager
AT&T (Bluelink Wireless)
05.2016 - 09.2023
Culinary Service Associate
Our Lady of Lourdes Hospital
01.2014 - 04.2016
Retail Specialist
Cavender's Western Outfitters
08.2011 - 12.2014
Clinical Psychology
Louisiana State University At Alexandria
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