Aaron Wright
Miami,FL
Summary
Strong IT and NOC background, experienced in creating clear, accurate documentation for complex network, satellite, and robotic systems. Skilled in translating technical concepts into user-friendly guides, how-tos, and troubleshooting steps. Proficient with Confluence, XWiki, Jira, Glean AI, and Google Workspace, with hands-on experience collaborating with engineering teams to improve clarity, workflows, and knowledge bases.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NOC TECHNICIAN L1
Anuvu/MTN Sat
09.2021 - Current
- Monitored RF service levels and took proactive action to maintain contractual SLAs for global connectivity services.
- Configured and troubleshot satellite communication systems and Cisco network equipment while guiding end users through resolution steps.
- Opened, tracked, and resolved trouble tickets across Salesforce, NetSuite, and Freshdesk platforms, ensuring accurate documentation and timely updates.
- Reviewed and contributed to daily operational reports in Confluence and XWiki to support transparent communication across the NOC.
- Authored and updated technical how-to documents in Confluence, XWiki, Word, and email to assist both technical and non-technical users.
- Utilized virtualization platforms—including ESXi, Remote Desktop, OBM, VMware, and iDRAC—to perform remote diagnostics and system management.
- Employed network monitoring tools to analyze TCP/IP performance, RF signal quality, and overall system health.
- Conducted remote troubleshooting using SSH, Telnet, and various command-line interfaces to identify and resolve network and system issues.
- Supported SD-WAN deployments involving Peplink, Starlink, VSAT, and cellular-based networks, ensuring reliable connectivity for distributed sites.
- Analyzed Visio network topology diagrams to diagnose routing, switching, and connectivity issues in complex architectures.
- Reviewed PowerPoint image arrays and field service reports to assist field technicians with detailed remote troubleshooting guidance.
Service Technician
Serve Robotics
04.2025 - Current
- Utilized the Jira ticketing system to thoroughly document troubleshooting steps, maintain repair histories, and communicate actionable details to hardware and software teams.
- Leveraged Glean AI to compile, organize, and retrieve internal technical information, contributing to accurate and high-quality documentation.
- Repaired, maintained, and managed autonomous food-delivery robots, diagnosing issues at both the hardware and software levels.
- Used Google Workspace tools to track, update, and report on ongoing projects, ensuring clear communication across teams.
- Performed component-level and assembly-level testing and diagnostics, identifying root causes and implementing effective solutions.
- Maintained lab and component inventories, ensuring accurate counts and proper storage to support continuous operations.
- Tracked inventory consumption to identify repair and maintenance trends and assist with forecasting parts usage.
- Documented all repairs in Jira with detailed notes, photos, and videos to help engineering teams analyze failures and improve system designs.
Signal Support Specialist
U.S. Army National Guard
06.2014 - 09.2021
- Managed printer and file servers using Windows Server 2012
- Supported unit communications (telephones, radios, and computers)
- Provided technical support for satellite, radio, and computer systems
- Directed hardware repairs and replacements
- Analyzed communication strategies and implemented best practices for mission support
- Administered Microsoft OS and Active Directory environments
- Accountable for military and civilian IT equipment (WAPs, laptops, hotspots, etc.)
- Submitted and tracked equipment work orders
Education
Bachelor of Arts - Communication of Technology
The Ohio State University
Columbus, OHAssociate of Applied Science - Network Security
Columbus State Community College
Columbus, OHSkills
1 Technical Documentation & Knowledge Base Writing
2 Information Architecture & Content Organization
3 Audience-Focused Communication
4 Tool Proficiency (Confluence, XWiki, Jira, Glean AI)
5 Research & Source Gathering
6 Cross-Functional Collaboration
7 Version Control & Document Management
Certification
- Cisco Certified Support Technician (CCST) – Networking Issued by Cisco Date Earned: 2025-04 Demonstrated foundational knowledge in networking concepts, infrastructure, and troubleshooting. Validated ability to identify network types and protocols (including TCP/IP, DNS, DHCP), perform basic device configurations, and assist in diagnosing and resolving connectivity issues. Developed practical skills in network security principles, IP addressing, and working with routers, switches, and wireless access points—preparing for entry-level roles in IT support and network operations.
- CompTIA Security+ (SY0-701) Issued by CompTIA Date Earned: 2024-07 DoD 8570.01-M approved certification meeting IAT Level II requirements. Demonstrated proficiency in identifying and mitigating security threats, implementing secure network and system configurations, managing identity and access controls, and conducting incident response procedures. Validated knowledge of risk management, compliance, cryptography, and security architecture essential for supporting government IT environments and mission-critical systems.
- Peplink Certified Associate (PCA) Issued by Peplink Academy Date Earned: 2024-10 Certified in the fundamentals of Peplink’s SD-WAN and multi-WAN networking technologies. Demonstrated competency in configuring, deploying, and managing Peplink devices, including Balance series routers and SpeedFusion VPN technologies. Gained hands-on experience in link aggregation, failover strategies, bandwidth optimization, and remote device management via InControl 2. Prepared to support resilient, secure, and high-availability network solutions for enterprise and government environments requiring robust connectivity and uptime.
CLEARANCE
Security Clearance: Secret (Inactive)
Timeline
Service Technician
Serve Robotics
04.2025 - Current
NOC TECHNICIAN L1
Anuvu/MTN Sat
09.2021 - Current
Signal Support Specialist
U.S. Army National Guard
06.2014 - 09.2021
Associate of Applied Science - Network Security
Columbus State Community College
Bachelor of Arts - Communication of Technology
The Ohio State University