Andre Chilton
Phoenix,USA
Summary
Experienced IT Technician II with over 4 years of hands-on experience supporting hardware, software, and network systems. Proven ability to resolve technical issues efficiently, manage IT assets, and support end-users in fast-paced environments. Strong background in troubleshooting, Active Directory management, and customer service, with additional leadership experience in operations and sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Technician II
Spencer’s TV & Appliances
Phoenix, AZ
12.2019 - Current
- Provide technical support to end-users, troubleshooting hardware, software, and network issues
- Install, configure, and maintain computers, printers, and IT equipment
- Manage user accounts and permissions in Active Directory
- Configure VPN access for secure remote connectivity
- Collaborate with network administrators to resolve connectivity issues and optimize performance
- Perform hardware repairs and replacements (desktops, laptops, printers, servers)
- Support software upgrades and system migrations
- Maintain IT asset inventory and track equipment lifecycle
- Coordinate with vendors for repairs and maintenance
- Assist with setup of AV and video conferencing systems for meetings
Kitchen Manager
Chipotle Mexican Grill
09.2017 - 11.2019
- Managed daily kitchen operations in a high-volume environment
- Trained staff on food safety and allergen handling (zero incidents achieved)
- Maintained health standards resulting in an “A” rating
- Supervised and coached team members to improve performance
- Conducted equipment inspections to minimize downtime
- Analyzed sales trends to improve menu performance and efficiency
Sales Associate
Wilson’s Leather
Vacaville, CA
08.2014 - 09.2017
- Exceeded sales targets through strong product knowledge and customer engagement
- Delivered excellent customer service and resolved issues promptly
- Assisted with inventory management and merchandising
- Maintained organized and visually appealing sales floor
Sales Manager
Wilson’s Leather
Vacaville, CA
01.2015 - 08.2017
- Led and trained a team of sales associates to meet revenue goals
- Implemented sales strategies and incentive programs
- Improved customer satisfaction and retention
- Utilized CRM tools to track performance and forecast sales
Education
Associate Degree - Communications
Napa Valley College
Napa, CA01-2016
Skills
- Systems & Administration
- Active Directory (user provisioning, group policy, access control)
- Windows Operating Systems (Windows 10/11 administration & troubleshooting)
- User Account Management & Permissions
- Asset Management & Inventory Tracking
- Operating System Installation & Configuration
- Help Desk & Support
- Tier 1 & Tier 2 Technical Support
- Incident & Service Request Management (SLA-driven)
- Root Cause Analysis & Problem Resolution (3 years)
- Ticketing Systems (ServiceNow, Jira)
- Remote Desktop Support & Troubleshooting
- Technical Documentation & Knowledge Base Creation
- Escalation Handling & Resolution Management
- Hardware & Infrastructure
- Hardware Troubleshooting (desktops, laptops, printers, peripherals)
- PC Builds, Repairs & Component Replacement
- Peripheral Installation & Configuration
- Cable Types & Connectivity
- Power Tools & Hand Tools
- Networking
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- VPN Setup & Troubleshooting
- Wireless Networking Support
- Network Connectivity Issue Resolution
- Software & Tools
- Microsoft Office Suite (Word, Excel)
- Data Entry & Data Analysis
- System Imaging & Deployment
- Software Installation, Configuration & Updates
- Customer Support & Operations
- Customer Relationship Management (CRM)
- Customer Service & Complaint Handling (5 years)
- Conflict Management & De-escalation (3 years)
- End-User Training & Support
- B2B Support Experience
- Additional Skills
- Box Truck Operation
- Time Management & Task Prioritization
- Cross-functional Team Collaboration
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
Systems & Administration
Active Directory (user provisioning, group policy, access control)
Windows Operating Systems (Windows 10/11 administration & troubleshooting)
User Account Management & Permissions
Asset Management & Inventory Tracking
Operating System Installation & Configuration
Help Desk & Support
Tier 1 & Tier 2 Technical Support
Incident & Service Request Management (SLA-driven)
Root Cause Analysis & Problem Resolution (3+ years)
Ticketing Systems (ServiceNow, Jira)
Remote Desktop Support & Troubleshooting
Technical Documentation & Knowledge Base Creation
Escalation Handling & Resolution Management
Hardware & Software
Hardware Troubleshooting (desktops, laptops, printers, peripherals)
PC Builds, Repairs & Component Replacement
Peripheral Installation & Configuration
Cable Types & Connectivity
Power Tools & Hand Tools
Microsoft Office & Google Suite
Data Entry & Data Analysis
System Imaging & Deployment
Software Installation, Configuration & Updates
Customer Support & Operations
Customer Relationship Management (CRM)
Customer Service & Complaint Handling (5+ years)
Conflict Management & De-escalation (3+ years)
End-User Training & Support
B2B Support Experience
Executed end-to-end IT deployment for 3 new store openings across Arizona, including hardware installation, network setup, system configuration, and go-live support
Certification
- Google Coursera Certifications:
- Technical Support Fundamentals
- Computer Networking
- IT Hardware & Networking Certifications:
- Motherboards, CPUs, and Add-on Cards
- RAM & Storage Solutions
- Cable Types & Connectors
- Networking Concepts & Configurations
- Wireless Networking & Services
- Networking Fundamentals
- Mobile Device Accessories & Network Connectivity
- Installing Hardware & Display Components
Timeline
IT Technician II
Spencer’s TV & Appliances
12.2019 - Current
Kitchen Manager
Chipotle Mexican Grill
09.2017 - 11.2019
Sales Manager
Wilson’s Leather
01.2015 - 08.2017
Sales Associate
Wilson’s Leather
08.2014 - 09.2017
Associate Degree - Communications
Napa Valley College