Rudy Postigo
Las Vegas,NV
Summary
Experienced Information Technology Support and Hospitality Leader with a strong background in delivering exceptional customer service while driving corporate initiatives. Led and managed teams to uphold quality and procedural standards, while providing technology support across POS, inventory, and network environments, including cybersecurity.
Overview
5
5
years of professional experience
Work History
IT TECHNICIAN II
University Las Vegas of Nevada
Las Vegas, NV
12.2024 - Current
- Resolved complex Tier II technical escalations for 35,000+ UNLV students, faculty, and staff, achieving high service level agreements for hardware, software, and network uptime.
- Diagnosed and resolved hardware issues across macOS, Windows, Linux, iOS, and Android platforms; performed OS and driver updates, and configured peripheral devices
- Mentored and upskilled Level I & II student technicians, fostering a culture of technical excellence and improving overall team ticket resolution speed
- Administered a suite of 30+ enterprise applications providing subject matter expertise for Microsoft 365, Adobe Creative Cloud, and the Canvas LMS
- Managed identity and access (IAM) via Active Directory, overseeing group policies permissions, and secure authentication protocols
- Optimized endpoint management by deploying systems images and software packages using SCCM and JAMF
- Diagnosed enterprise network hurdles, including VPN tunneling, Wi-Fi authentications
- Executed malware remediation processes and implemented endpoint security initiatives, safeguarding university data against cyber threats.
SENIOR PC SUPPORT TECHNICIAN - CONTRACT
Link Technologies
Las Vegas, NV
08.2024 - 10.2024
- Deployed and configured mission-critical 'Poll Pads' (iPad-based), establishing secure connectivity via Cradlepoint routers/modems and verifying end-to-end software functionality.
- Spearheaded large-scale mobile device rollouts, managing network configuration and cellular connectivity for high-volume deployment events.
- Resolved hardware and connectivity bottlenecks under time-sensitive conditions, maintaining uninterrupted voting services.
- Executed onsite technical setups for specialized election hardware, including ballot printers, laptops, and smart-card readers (poll pads).
- Orchestrated technical logistics and warehouse operations for the IT and Election Departments, ensuring 100% equipment readiness for high-stakes voting sites.
- Managed equipment lifecycle and availability reporting to track readiness of technical assets for immediate field reassignment.
- Maintained rigorous asset integrity by auditing hardware against inventory reports and verifying server-side connectivity for remote installations.
- Facilitated project synchronization through status updates to Project Managers and Senior Staff, ensuring timely operational deadlines.
CYBERSECURITY PROJECT ASSOCIATE
University of Nevada
Las Vegas, NV
11.2022 - 07.2023
- Collaborated as Project Associate for UNLV Continuing Education to align IT infrastructure with departmental growth goals, supporting technical initiatives and enhancing operational capacity.
- Engineered a comprehensive WAN architecture featuring three distinct LANs and multiple VLAN segmentations to optimize traffic flow and departmental isolation.
- Architected and managed Active Directory infrastructure, including the design of Organizational Units (OUs) and the implementation of Group Policy Objects (GPOs) for centralized user management.
- Deployed Suricata IDS/IPS to monitor traffic patterns and configured pfSense firewall rules, strengthening perimeter security and reducing vulnerability.
- Designed logical and physical network topologies, overseeing the strategic placement and configuration of hardware to support enterprise-wide connectivity.
- Hardened Windows endpoints through the configuration of advanced Windows Firewall settings and the deployment of standardized Microsoft security policies.
- Implemented secure remote access protocols, configuring SSH services and web server gateways to allow authenticated external connectivity.
- Administered Identity & Access Management (IAM) to establish granular user credentials, shared folder permissions, and resource access controls, enhancing data protection.
LEADSERVER / POS SUPPORT
English Hospitality Group
Las Vegas, NV
08.2021 - 06.2023
- Spearheaded the POS system redesign (InfoGenesis), optimizing the interface format to streamline order execution and successfully reducing food waste by 10%.
- Managed endpoint support for mission-critical dining hardware, ensuring zero downtime for terminals and peripheral devices during high-volume service windows.
- Served as Technical Liaison, collaborating with IT Technicians to troubleshoot and maintain InfoGenesis terminals, printers, and network connectivity.
- Configured and audited POS system settings to ensure alignment with operational workflows, leading to improved order accuracy.
- Led staff training programs to enhance service standards and technical proficiency with front-of-house systems.
- Delivered an upscale guest experience as Lead Server, balancing high-touch customer service with efficient team leadership.
Education
CompTIA A+ ~ Network + ~ Security+ -
Professional Institute of Technology
Las Vegas, NV01-2024
Cybersecurity - Certificate
University of Nevada Las Vegas
Las Vegas01-2023
Criminal Justice - Associates
Northern Virginia Community College
01-2000
Skills
- Network administration
- Windows operating systems
- Windows Server
- Linux
- macOS
- iOS
- Android
Projects
Bank Branch Network & Helpdesk Setup, www.haveagoal.tech, Personal security network best practices, Creating a ticking system with Docker container, Public Wi-fi tips and best practices
Professional Summary - Experience
10, 10+ years' experience providing World-Class Customer Service to Guests while leading corporate initiatives, 8+ years' experience Leading and Managing staff in accordance with Quality and Procedural Standards, 3+ years' experience providing Technology related Support within POS, Inventory and Network environments to include Cybersecurity
Technical Summary
Windows 7, Windows 10, Windows 11, Windows Server 2003, Windows Server 2008, Windows Server 2012, Linux, macOS, iOS, Android, AWS, VMware Horizon, Google Workspace, Workday, Active Directory, pfSense, VirtualBox, Horizon Client, Wireshark, VLANs, Subnetting, Routing (IPv4/IPv6), ACLs, Switch Configuration, Firewall Rules, Sophos Endpoint Protection, POS Systems, Cradlepoint, InfoGenesis, Microsoft Endpoint Security
Timeline
IT TECHNICIAN II
University Las Vegas of Nevada
12.2024 - Current
SENIOR PC SUPPORT TECHNICIAN - CONTRACT
Link Technologies
08.2024 - 10.2024
CYBERSECURITY PROJECT ASSOCIATE
University of Nevada
11.2022 - 07.2023
LEADSERVER / POS SUPPORT
English Hospitality Group
08.2021 - 06.2023
CompTIA A+ ~ Network + ~ Security+ -
Professional Institute of Technology
Cybersecurity - Certificate
University of Nevada Las Vegas
Criminal Justice - Associates
Northern Virginia Community College