Dedicated professional experienced in process improvements and project management. Delivered high-impact solutions through analytical thinking and creativity in fast-paced environments. Focused on driving organizational goals by fostering team collaboration and enhancing performance.
Overview
33
33
years of professional experience
Work History
Linehaul Supervisor
ABF Freight
Salt Lake City, UT
08.2014 - Current
Establish and enforce clear goals to keep drivers working safely and productively in order to achieve and meet business demands and performance results for area of responsibility.
Ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies and directives are met.
Supervised and addressed performance and personnel issues, providing opportunities for learning and growth to minimize operational disruptions.
Coordinated equipment and truck availability for scheduled maintenance to ensure operational readiness.
Recommend individuals for hiring and evaluated staff performance.
Provide coaching, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer, associate, and supplier concerns using judgment and knowledgeable service.
Linehaul Supervisor
Roadway Express/ YRC Freight
West Valley City, UT
10.2006 - 08.2014
Maximized dock efficiency by dispatching crews and coordinating optimal daily schedules.
Maintained operating schedules to provide effective coverage for freight needs and .....
Developed position rotation to support continuous improvement and operator development.
Resolved customer complaints and adjusted policies to meet changing needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.