Jason Dugger
Caldwell,ID
Summary
Experienced and customer-focused professional with a collaborative and decisive leadership approach. Successfully managed, priced, appraised, stocked, re-conditioned, and oversaw wholesale operations of used cars for over 10 years. Known for providing top-notch customer service and ensuring customer satisfaction. Proficient in negotiating transactions and maintaining high-quality vehicle reconditioning standards. A seasoned customer service specialist dedicated to enhancing customer loyalty. Recognized for expertise in identifying cost-effective yet quality repair solutions for clients. Exceptional at nurturing strong relationships with clients, sales team, management, and stakeholders. A creative problem-solver with articulate communication skills and strong technical and analytical abilities.
Overview
26
26
years of professional experience
Work History
Territory Manager
Gauge Automotive
11.2023 - Current
- Cultivate, inspect, and acquire private market vehicles to sell to participating network automotive dealers
Service Advisor
Larry H. Miller Honda Dealership
04.2023 - 08.2023
- Cultivate strong professional relationships with key partners and stakeholders to provide expert guidance on automotive service requirements
- Create precise repair estimates for clients while meticulously managing comprehensive automotive records
- Resolve field challenges and service issues by leveraging a deep understanding of automotive domain
- Identified, proposed, and implemented strategic cost-saving solutions by closely collaborating with a diverse team of mechanics and leading discussions on repair alternatives
- Elevated client satisfaction by promptly and courteously addressing inquiries, both in-person and via telephone
- Improved group CSI scores by nurturing positive customer relationships and enhancing overall client experience
General Sales Manager
Salmon River Motors
10.2022 - 04.2023
- Directed all aspects of new and used vehicle retail transactions, including purchasing, pricing, and reconditioning of pre-owned vehicles
- Conducted comprehensive audits and assessments of trade-in vehicle appraisals, ensuring precision and accuracy
- Elevated sales force's proficiency and product knowledge by leading comprehensive training sessions
- Improved market position by implementing strategic pricing initiatives
- Acquired and managed new car orders in collaboration with a skilled team
- Achieved a monthly increase in dealership revenue of over $12K by revising documentation fees
- Optimized inventory utilization, drove business expansion, and maximized operational efficiency
- Enhanced web traffic and increased brand visibility by liaising with industry specialists
Used Car Manager
Larry H. Miller Subaru
10.2013 - 10.2022
- Led overall pricing, appraising, and wholesale operations for a robust $2M+ used car inventory
- Negotiated and closed new and used vehicle retail transactions by liaising with a dynamic and diverse sales team
- Fostered collaboration across various departments, including service and parts to ensure meticulous vehicle reconditioning for top-notch quality
- Delivered consistent results, averaging over 100 units sold monthly and achieving impressive gross sales figures of more than $500K per month
- Optimized inventory control by expertly deploying efficient tools, including V Auto, Manheim Auctions, Karpower, Ally Smart Auction, Carfax Online, AutoCheck, CDK, Edge Pipeline, Subaru Net, Inventory Online, ACV Auctions, Google Docs, and DealerTrack
- Positioned the dealership among top five Certified Pre-Owned dealerships nationwide
Used Car Manager
Tom Scott Honda
10.1998 - 05.2013
Education
High School Diploma -
Marsing High School
Marsing, IDSkills
- Used Car Sales Management
- Sales Performance Monitoring
- Sales Negotiation & Deal Closing
- Outstanding Customer Service
- Customer Relationship Management
- Inventory Reconditioning & Management
- Logistics Transportation
- Team Building & Leadership
- Cross-functional Collaboration
- Customer relationship management
- Multitasking and organization
- Sales expertise
Timeline
Territory Manager
Gauge Automotive
11.2023 - Current
Service Advisor
Larry H. Miller Honda Dealership
04.2023 - 08.2023
General Sales Manager
Salmon River Motors
10.2022 - 04.2023
Used Car Manager
Larry H. Miller Subaru
10.2013 - 10.2022
Used Car Manager
Tom Scott Honda
10.1998 - 05.2013
High School Diploma -
Marsing High School
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