Aaron Zeit
Kannapolis,NC
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Visionworks
Huntersville, NC
09.2024 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
Team Lead
LENSCRAFTERS, Luxottica Group
Voncord, NC
08.2023 - 09.2024
- Ensured compliance with legal and regulatory requirements in all team activities.
- Collaborated with management team to implement new work procedures or policies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Trained new staff in relevant processes and procedures.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Automotive Sales
Cloninger Ford
Salisbury, NC
01.2019 - 08.2023
- Ensured compliance with all relevant state laws regarding automotive sales practices.
- Attended training seminars and workshops related to automotive sales techniques.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Organized merchandise displays to promote sales.
- Followed up on sales leads to establish new accounts for wholesale orders.
Education
High School Diploma -
Northwest Cabarrus Highschool
Concord, NC05-2001
High School Diploma -
Northwest Cabarrus Highschool
Concord, NCSkills
- Recruiting and interviewing
- Sales monitoring
- Sales growth
- Customer rapport
- Compliance
- Task delegation
- Team leadership
- Team motivation techniques
- Adaptability and flexibility
- Verbal and written communication
- Strategic thinking
- Retail operations management
Timeline
Assistant Manager
Visionworks
09.2024 - Current
Team Lead
LENSCRAFTERS, Luxottica Group
08.2023 - 09.2024
Automotive Sales
Cloninger Ford
01.2019 - 08.2023
High School Diploma -
Northwest Cabarrus Highschool
High School Diploma -
Northwest Cabarrus Highschool