Aaron Alexander Roberts
Kannapolis,NC
Summary
With 4 years experience as an A/V technician, 7 years bartending and 6 plus years in customer service, I‘m a highly organized and driven individual who prides myself in providing the highest quality work/service at all times. I’m seeking a position where I can utilize my experience, professionalism and enthusiasm to excel within your company.
Overview
19
19
years of professional experience
Work History
Event Lead & Bartender
Trolley Barn Fermentory and Food Hall
Charlotte, NC
05.2022 - Current
- The main point of contact for all events
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Lead Installation Technician
Easy Living Technologies
Kannapoils, NC
5 2018 - 02.2022
- Installed home theaters, TV's, outdoor landscape systems, security equipment/cameras, whole home audio/automation, and motorized shades.
- Provided key information to customers, educating on equipment, products and services.
- Pre-wired homes to set up for data, TV, speakers etc.
- Provided service calls to troubleshoot equipment.
- Tasked with keeping constant accurate inventory of stock on the work van in order to always be prepared for every job.
- Kept the work van immaculately organized and clean.
- Report back to the office with any/all details regarding the completed job.
- Maintain a professional/friendly appearance in order to make the customers comfortable and happy.
Bartender
Afton Pub & Pizza
Concord, NC
8 2013 - 11.2017
- Welcoming, acknowledging, and greeting guests with a smile upon their arrival at the bar
- Informing the guests of the daily food/drink specials
- Advising guests on their food/drink choice
- Serving/mixing whatever the guest request in an efficient/timely manor
- Taking the guests food order and ensuring that they are satisfied during the duration of their stay
- Engage in small talk in order to build rapport in order to ensure they will become regular customers
- Maintain a clean and organized work station at all times
- Handle all cash/credit card transactions, along with keeping an accurate bar drawer
- Thoroughly clean the entire bar at the end of every shift
- Monitor the intake of alcohol by guests, and prohibit the sale of alcohol to those who are intoxicated
Customer Service Representative
Europa Sports Products
Charlotte, NC
04.2007 - 03.2013
- Answer the customer’s incoming calls and emails in regards to any questions they may have
- Place customers orders that are submitted either over the phone or email
- Track orders and communicate the information with the customers
- Maintain a positive relationship with the customers with efficient work and a professional attitude
Bartender
73 & Main
Mount Pleasant, NC
11 2017 - 4 2018
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in a responsible manner.
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
- Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
- Collected money and made change.
- Processed cash, credit card and voucher payments.
- Changed beer kegs.
- Maintained a neat personal appearance.
Education
Business
Central Piedmont Community College
Resort Managment
Methodist College
High School Diploma - undefined
Jay M. Robinson
2004
Skills
- Outstanding communication skills
- Problem solving
- Cash and credit transactions
- Friendly and enthusiastic
- Anticipating guest needs
- Well organized
- Team player
- Quick learner
References
Cameron White 704-236-9565
124 Old Towne Rd. Bluffton SC, 29909
Couger Alleshunas 704-785-5434
1357 Haestead Ct Concord, NC 28025
Charlie Furr 980-521-6157
928 Oxford Ct. Concord, NC 28025
Timeline
Event Lead & Bartender
Trolley Barn Fermentory and Food Hall
05.2022 - Current
Customer Service Representative
Europa Sports Products
04.2007 - 03.2013
Lead Installation Technician
Easy Living Technologies
5 2018 - 02.2022
Bartender
Afton Pub & Pizza
8 2013 - 11.2017
Bartender
73 & Main
11 2017 - 4 2018
Business
Central Piedmont Community College
Resort Managment
Methodist College
High School Diploma - undefined
Jay M. Robinson