Aaron Brown
Haltom City,TX
Summary
10+ years of project management experience integrating IT and Cable Networks for global manufacturers and service providers. Known for exceptional technical proficiency, timely delivery of services and having an astute understanding of business operations relating to networking processes. An enthusiastic, flexible, fast-learner with proven technical problem-solving abilities and team-player skills.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Information Technology Support
DXC Technologies
Dallas, TX
03.2022 - Current
- Provides on-site walk-in center technical support to AT&T employees with PC software/hardware, android/iPhones, and MAC PC's
- Experience analyzing and solving technical problems
- Experience solving hardware and software issues in a customer service environment
- Strong social skills and experience navigating customer service issues with empathy
- Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines
- Shown success in team environments demonstrating shared responsibility and accountability with other team members.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
Subcontactor
BCforward Staffing
Dallas, TX
12.2021 - 03.2022
- As a Sub-contractor to DXC for AT&T, I provide on-site walk-in center technical support to AT&T employees with PC software/hardware, andriod/iPhones, and MAC PC's. Experience analyzing and solving technical problems.
Information Technology Support Specialist
RADWELL INTERNATIONAL
Willingboro, NJ
12.2014 - 12.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones UK, Germany, Canada and the United States .
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Maintaining sole IT support for the TX branch for over a year, while supporting the phone system.
- Created Documents for procedures for different software.
- Support equipment and software such as Windows OSs, Active Directory, PLCTrack Spectrum, Microsoft Dynamics GP 9.0 and 2010, Microsoft Office Products, Cisco Call Manager and Microsoft Exchange.
Quality Assurance of Controls
Radwell International Inc.
Willingboro, NJ
05.2015 - 10.2016
- Maintained full and accurate testing reports and paperwork as required.
- Rebuild and clean a range of electronic assemblies from various blueprints, schematics and specification documents.
- Reported production malfunctions to managers and production supervisors.
Quality Assurance Tech of the Speed Line
Radwell International Inc.
Willingboro, NJ
12.2014 - 05.2015
- Rebuild and clean a range of electronic assemblies from various blueprints, schematics and specification documents
- Maintained full and accurate testing reports and paperwork as required.
Instructional Computer Lab Technician
COMMUNITY COLLEGE OF PHILADELPHIA
Philadelphia, PA
09.2001 - 11.2014
- Provides quality customer service and technical support for a high-volume of student users
- Assists users with resolving software and hardware issues
- Educate users on all Microsoft products including Word, Excel, Access, Outlook and PowerPoint
- Coordinates network repair services with technical support.
Field Engineer
TECHUSA, MOTOROLA CORPORATION
Conshohocken, PA
10.2006 - 03.2009
- Implemented design, installation, configuration and distribution of Linux, hardware and software
- Updated DAC systems and performed head-to-head testing with IT teams, facility and software engineers
- Partnered with corporate networking teams to ensure quality and timely delivery of services for users, network backup and disaster recovery services
- Evaluated, identified, diagnosed, performed troubleshooting, and resolved complex cable network connectivity matters for global worksites.
Helpdesk Technician
COMCAST
Voorhees, NJ
10.2004 - 10.2006
- Provided exceptional customer service for a high-volume call center servicing all over the US
- Delivered technical support and training for new and existing users on hardware and software products
- Coordinated network repair and dispatch services, configured user equipment, analyzed technical problems to determine root-cause of malfunctions with Picture-In-Picture (PIP), High-Definition TV (HDTV) and video equipment and Operation Systems (OS).
Education
Associate - Applied Science – Computer Information System/Local Area Network
Community College of Philadelphia
Washington DC 10.2002 - 12.2002
Associate - Applied Science – Data Processing
Community College of Philadelphia
03.2000 - 03.2002
Bachelor of Science - Information, Networking
Strayer University
03.2020 - 05.2022
Skills
Cisco SwitchesCisco RoutersLinuxWindows XPWindows 7/8/10Server ManagerActive DirectoryPrinter MangerMS OfficeLife and Health Licensed
Desktop support
Mac systems
Technical documents comprehension
Ticket support system management
Technical Support
Windows 10
Microsoft Outlook
Issue troubleshooting
Wide-area Networks
Customer service expert
Timeline
Information Technology Support
DXC Technologies
03.2022 - Current
Subcontactor
BCforward Staffing
12.2021 - 03.2022
Bachelor of Science - Information, Networking
Strayer University
03.2020 - 05.2022
Quality Assurance of Controls
Radwell International Inc.
05.2015 - 10.2016
Information Technology Support Specialist
RADWELL INTERNATIONAL
12.2014 - 12.2021
Quality Assurance Tech of the Speed Line
Radwell International Inc.
12.2014 - 05.2015
Field Engineer
TECHUSA, MOTOROLA CORPORATION
10.2006 - 03.2009
Helpdesk Technician
COMCAST
10.2004 - 10.2006
Associate - Applied Science – Computer Information System/Local Area Network
Community College of Philadelphia
10.2002 - 12.2002
Instructional Computer Lab Technician
COMMUNITY COLLEGE OF PHILADELPHIA
09.2001 - 11.2014
Associate - Applied Science – Data Processing
Community College of Philadelphia
03.2000 - 03.2002