Hamidou Traore
Philadelphia,USA
Summary
Accomplished IT leader with a proven track record at JEVS Human Services/Orleans Technical College, adept in managing complex IT projects and fostering cross-functional collaboration. Skilled in Windows Servers and team development, I've spearheaded innovative tech programs, achieving a 75% efficiency improvement. Expert in aligning technical solutions with business objectives, ensuring optimal performance and cost-effectiveness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Information Technology Program
JEVS Human Services/Orleans Technical College
Philadelphia, USA
09.2021 - Current
- Directed IT Pre-Apprenticeship and Apprenticeship programs, ensuring successful project delivery by managing scope, collaborating cross-functionally, and establishing clear requirements, budgets, and schedules
- Streamlined software deployment and release processes, conducting code reviews and resolving technical issues to minimize disruptions and maximize system stability
- Mentored and developed a high-performing team of IT professionals, empowering them to effectively manage projects, budgets, and client relationships
- Partnered with technical and application teams to design and implement robust and scalable IT infrastructure architecture
- Negotiated favorable contracts with software vendors and IT consulting firms, optimizing cost-effectiveness and service delivery
- Spearheaded the InDesign Lab, developing and launching innovative programs, including the application of AI tools across diverse sectors
- Managed and maintained a suite of advanced fabrication equipment, including 3D, laser, CNC, and vinyl cutter printers
- Developed and delivered specialized training programs for Electronics, Robotics, Drone, and CCTV technicians
Information Technology Director
Year Up at Peirce College
Philadelphia, USA
07.2016 - 07.2021
- Managed the Information Technology department and instructed college students in computer applications and certification programs (CompTIA A+, CompTIA Network Security and Cyber Security, Cloud Computing (AWS, Azure, and Google))
- Identified emerging IT trends and ensured training solutions remained current and relevant to industry needs
- Collaborated with Fortune 500 companies (e.g., JP Morgan, NY Mellon Bank) to develop training modules and identify skill requirements
- Redesigned curriculum to incorporate programming skills, developing syllabi, lesson plans, and assessments
- Developed assessment tools to measure learning and ensure successful student transitions to corporate internships
- Created engaging learning environments using eLearning, computer-enhanced teaching, and blended learning approaches
- Managed various Learning Management Systems (e.g., Slack, Connect, Pluralsight, Google Classroom) and virtual tools (Zoom, Google Meet)
Digital Resource Specialist
The Free Library of Philadelphia
Philadelphia, USA
11.2014 - 06.2016
- Delivered timely and effective on-site and on-call technical support to a diverse user base, including Philadelphia residents, Free Library staff, and Mayor's Office employees, ensuring optimal utilization of computer applications
- Streamlined change management processes and performed in-depth workflow analyses, resulting in a 45% improvement in efficiency and promoting innovation and process improvements
- Successfully managed the company-wide upgrade to the latest Windows Server and Windows 10 OS, completing the project on time and within budget, minimizing disruption to operations
- Oversaw LAN/WAN network infrastructure and security, server backups, and desktop support, resolving an average of 100+ assigned support tickets daily within established SLAs, contributing to enhanced user proficiency and satisfaction
- Tailored application configurations to meet the specific requirements of City of Philadelphia departments while adhering to and promoting enterprise-wide electronic environment standards
- Collaborated with city council members and dignitaries in strategic planning sessions, identifying and addressing critical networking and infrastructure challenges, leading to increased productivity
- Provided recommendations for equipment, software, and server upgrades based on industry best practices and emerging technologies
Project Manager/IT Instructor
People's Emergency Center
Philadelphia, USA
10.2009 - 12.2014
- Led short- and long-range technology planning, created IT programs and training, and co-managed a million-dollar Broadband Technology Grant and joint ventures with the Free Library of Philadelphia
- Played a key role in establishing 32 'Hot Spot' computer centers in West Philadelphia, providing technology access and training to over 50,000 residents annually
- Developed and managed Digital Inclusion programs in partnership with Comcast, including curriculum development for Digital Connectors and Teen Technology Network programs
- Delivered training courses on cybersecurity, network security, Cisco IT Essentials, CompTIA A+, and various other technology topics
- Configured IVMS settings and motion detection for security within PEC shelters
- Installed, managed, and monitored multiple security cameras
Education
Entrepreneurship -
Harvard Business School Online
MBA -
Wilmington University
New Castle, DEBA - Network and Network Security
Wilmington University
New Castle, DEAS - Computer Information System and Computer System Technology
Camden County College
NJSkills
- Windows Servers
- Windows 10
- Windows 11 OS
- MS Office Specialist
- MAC OS
- Linux OS
- TCP/IP Networking
- Cisco Routers
- Cisco Switches
- Meraki Routers
- Meraki Switches
- LAN development
- WAN development
- VPN
- AWS
- Linux
- UNIX
- Active Directory
- Java
- Sudo Command
- MS Exchange
- Print Server
- Web Design
- Apps Design
- Maintenance
- Hosting
- AI tools
- 3D Printer
- Electronic
- Drone
- Robotic
- CNC Machine
- Lazer Printer Cutter
Affiliations
- President, African Caribbean Business Council (ACBC), The African Caribbean Business Council of Greater Philadelphia (ACBC) is a vital organization dedicated to empowering African and Caribbean entrepreneurs and fostering economic growth within the region.
- CEO, Mali Invest, As CEO of Mali Invest, a registered investment and advisory firm founded in Philadelphia in 2017 with offices in the US and Mali, I provide strategic leadership in driving sustainable economic growth in developing countries.
- Co-founder, US/Mali Chamber of Commerce, The mission of the US-Mali Chamber of Commerce is to promote responsible business development, bi-lateral trade and fostering a deeper cultural, educational and economical exchange.
- Vice President, Djigui Corporation, At Djigui we thrive to give financial education, literacy, and guidance to our African immigrants’ community.
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Cyber Security
- Computer System Technology Certification
- Project Management Certification
- Leadership Certification
- Finance Foundations: Business Evaluation
- Using the Time Value of Money to Make Financial Decisions
International Trade Experience
Mali, Senegal, Mauritania, Guinea-Conakry, Ivory Coast, Burkina Faso, Ghana, Togo, Benin, Nigeria, Algeria, Morocco, France, Germany, Russia, China, Malaysia, Indonesia, US, Canada
Timeline
Lead Information Technology Program
JEVS Human Services/Orleans Technical College
09.2021 - Current
Information Technology Director
Year Up at Peirce College
07.2016 - 07.2021
Digital Resource Specialist
The Free Library of Philadelphia
11.2014 - 06.2016
Project Manager/IT Instructor
People's Emergency Center
10.2009 - 12.2014
Entrepreneurship -
Harvard Business School Online
MBA -
Wilmington University
BA - Network and Network Security
Wilmington University
AS - Computer Information System and Computer System Technology
Camden County College
Similar Profiles
Nagia DoverNagia Dover
Community Support Counselor at JEVS Human ServicesCommunity Support Counselor at JEVS Human Services
Tashanna WalkerTashanna Walker
Case Coordinator at JEVS Human ServicesCase Coordinator at JEVS Human Services
Jean CelineJean Celine
Direct Support Professional at JEVS Human ServicesDirect Support Professional at JEVS Human Services