Hamidou Traore
Philadelphia,USA
Summary
Accomplished IT leader with a proven track record at JEVS Human Services/Orleans Technical College, adept in managing complex IT projects and fostering cross-functional collaboration. Skilled in Windows Servers and team development, I've spearheaded innovative tech programs, achieving a 75% efficiency improvement. Expert in aligning technical solutions with business objectives, ensuring optimal performance and cost-effectiveness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Information Technology Program
JEVS Human Services/Orleans Technical College
Philadelphia, USA
09.2021 - Current
- Directed IT Pre-Apprenticeship and Apprenticeship programs, ensuring successful project delivery by managing scope, collaborating cross-functionally, and establishing clear requirements, budgets, and schedules
- Streamlined software deployment and release processes, conducting code reviews and resolving technical issues to minimize disruptions and maximize system stability
- Mentored and developed a high-performing team of IT professionals, empowering them to effectively manage projects, budgets, and client relationships
- Partnered with technical and application teams to design and implement robust and scalable IT infrastructure architecture
- Negotiated favorable contracts with software vendors and IT consulting firms, optimizing cost-effectiveness and service delivery
- Spearheaded the InDesign Lab, developing and launching innovative programs, including the application of AI tools across diverse sectors
- Managed and maintained a suite of advanced fabrication equipment, including 3D, laser, CNC, and vinyl cutter printers
- Developed and delivered specialized training programs for Electronics, Robotics, Drone, and CCTV technicians
Information Technology Director
Year Up at Peirce College
Philadelphia, USA
07.2016 - 07.2021
- Managed the Information Technology department and instructed college students in computer applications and certification programs (CompTIA A+, CompTIA Network Security and Cyber Security, Cloud Computing (AWS, Azure, and Google))
- Identified emerging IT trends and ensured training solutions remained current and relevant to industry needs
- Collaborated with Fortune 500 companies (e.g., JP Morgan, NY Mellon Bank) to develop training modules and identify skill requirements
- Redesigned curriculum to incorporate programming skills, developing syllabi, lesson plans, and assessments
- Developed assessment tools to measure learning and ensure successful student transitions to corporate internships
- Created engaging learning environments using eLearning, computer-enhanced teaching, and blended learning approaches
- Managed various Learning Management Systems (e.g., Slack, Connect, Pluralsight, Google Classroom) and virtual tools (Zoom, Google Meet)
Digital Resource Specialist
The Free Library of Philadelphia
Philadelphia, USA
11.2014 - 06.2016
- Delivered timely and effective on-site and on-call technical support to a diverse user base, including Philadelphia residents, Free Library staff, and Mayor's Office employees, ensuring optimal utilization of computer applications
- Streamlined change management processes and performed in-depth workflow analyses, resulting in a 45% improvement in efficiency and promoting innovation and process improvements
- Successfully managed the company-wide upgrade to the latest Windows Server and Windows 10 OS, completing the project on time and within budget, minimizing disruption to operations
- Oversaw LAN/WAN network infrastructure and security, server backups, and desktop support, resolving an average of 100+ assigned support tickets daily within established SLAs, contributing to enhanced user proficiency and satisfaction
- Tailored application configurations to meet the specific requirements of City of Philadelphia departments while adhering to and promoting enterprise-wide electronic environment standards
- Collaborated with city council members and dignitaries in strategic planning sessions, identifying and addressing critical networking and infrastructure challenges, leading to increased productivity
- Provided recommendations for equipment, software, and server upgrades based on industry best practices and emerging technologies
Project Manager/IT Instructor
People's Emergency Center
Philadelphia, USA
10.2009 - 12.2014
- Led short- and long-range technology planning, created IT programs and training, and co-managed a million-dollar Broadband Technology Grant and joint ventures with the Free Library of Philadelphia
- Played a key role in establishing 32 'Hot Spot' computer centers in West Philadelphia, providing technology access and training to over 50,000 residents annually
- Developed and managed Digital Inclusion programs in partnership with Comcast, including curriculum development for Digital Connectors and Teen Technology Network programs
- Delivered training courses on cybersecurity, network security, Cisco IT Essentials, CompTIA A+, and various other technology topics
- Configured IVMS settings and motion detection for security within PEC shelters
- Installed, managed, and monitored multiple security cameras
Education
Entrepreneurship -
Harvard Business School Online
MBA -
Wilmington University
New Castle, DEBA - Network and Network Security
Wilmington University
New Castle, DEAS - Computer Information System and Computer System Technology
Camden County College
NJSkills
- Windows Servers
- Windows 10
- Windows 11 OS
- MS Office Specialist
- MAC OS
- Linux OS
- TCP/IP Networking
- Cisco Routers
- Cisco Switches
- Meraki Routers
- Meraki Switches
- LAN development
- WAN development
- VPN
- AWS
- Linux
- UNIX
- Active Directory
- Java
- Sudo Command
- MS Exchange
- Print Server
- Web Design
- Apps Design
- Maintenance
- Hosting
- AI tools
- 3D Printer
- Electronic
- Drone
- Robotic
- CNC Machine
- Lazer Printer Cutter
Affiliations
- President, African Caribbean Business Council (ACBC), The African Caribbean Business Council of Greater Philadelphia (ACBC) is a vital organization dedicated to empowering African and Caribbean entrepreneurs and fostering economic growth within the region.
- CEO, Mali Invest, As CEO of Mali Invest, a registered investment and advisory firm founded in Philadelphia in 2017 with offices in the US and Mali, I provide strategic leadership in driving sustainable economic growth in developing countries.
- Co-founder, US/Mali Chamber of Commerce, The mission of the US-Mali Chamber of Commerce is to promote responsible business development, bi-lateral trade and fostering a deeper cultural, educational and economical exchange.
- Vice President, Djigui Corporation, At Djigui we thrive to give financial education, literacy, and guidance to our African immigrants’ community.
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Cyber Security
- Computer System Technology Certification
- Project Management Certification
- Leadership Certification
- Finance Foundations: Business Evaluation
- Using the Time Value of Money to Make Financial Decisions
International Trade Experience
Mali, Senegal, Mauritania, Guinea-Conakry, Ivory Coast, Burkina Faso, Ghana, Togo, Benin, Nigeria, Algeria, Morocco, France, Germany, Russia, China, Malaysia, Indonesia, US, Canada
Timeline
Lead Information Technology Program
JEVS Human Services/Orleans Technical College
09.2021 - Current
Information Technology Director
Year Up at Peirce College
07.2016 - 07.2021
Digital Resource Specialist
The Free Library of Philadelphia
11.2014 - 06.2016
Project Manager/IT Instructor
People's Emergency Center
10.2009 - 12.2014
Entrepreneurship -
Harvard Business School Online
MBA -
Wilmington University
BA - Network and Network Security
Wilmington University
AS - Computer Information System and Computer System Technology
Camden County College
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