Robert Washington
Elk Grove,CA
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
13
13
years of professional experience
Work History
Information Technology Specialist
Romaine & Associates
03.2021 - Current
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Created and ran special reports for different data segments.
- Enhanced data accuracy by implementing efficient data validation processes and procedures.
- Managed sensitive information securely while adhering to strict compliance requirements and industry best practices.
- Troubleshot complex technical issues related to data storage, retrieval, and processing efficiently as a key resource within the organization''s support structure.
Behavioral Health Technician
Sierra Vista Hospital
04.2015 - 02.2017
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Assisted patients in understanding their rights regarding personal health information privacy under HIPAA regulations.
- Input data into computer programs and filing systems.
Technical Support Engineer
Apple
03.2012 - 09.2015
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Guided IT teams in secure configuration of hardware and software, minimizing vulnerabilities and compliance issues.
- Encrypted data and erected firewalls to protect confidential information.
- Recommend improvements in security systems and procedures.
Education
Bachelor of Arts - Psychology
California State University - Sacramento
Sacramento, CA06-2027
Associate of Science - Computer And Information Systems Security
Cosumnes River College
Sacramento, CA01-2027
Skills
- Technical Troubleshooting
- Hardware Configuration
- Software Installation
- Backup and recovery
- Windows Servers
- Remote Support
- Network Security
- Phishing Detection
- Vulnerability Assessment
- SIEM management
- DDoS prevention
- Intrusion Detection
- IoT Security
- Disaster Recovery
- Public Key Infrastructure
- Data Security
- Erecting firewalls
- Microsoft Hyper-V Server
- Firewall Management
- Cryptography
- Incident Response
- System Hardening
- Biometric security
- Ticket management
- Network Connectivity
- Security Protocols
Timeline
Information Technology Specialist
Romaine & Associates
03.2021 - Current
Behavioral Health Technician
Sierra Vista Hospital
04.2015 - 02.2017
Technical Support Engineer
Apple
03.2012 - 09.2015
Bachelor of Arts - Psychology
California State University - Sacramento
Associate of Science - Computer And Information Systems Security
Cosumnes River College
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