Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Hi, I’m

Zachary Lucas

Youngstown,OH
Zachary Lucas

Summary

Dynamic Information Technology Specialist with proven expertise at the Army in IT troubleshooting and information security. Adept at enhancing system reliability and user support while fostering strong interpersonal relationships. Successfully managed helpdesk operations, prioritizing urgent tasks to ensure seamless business functions and compliance with data security standards.

Overview

5
years of professional experience
1
Certification

Work History

Army

Information Technology Specialist
08.2025 - Current

Job overview

  • Assisted in troubleshooting network connectivity problems, improving system reliability.
  • Managed user account setups and permissions, ensuring data security compliance.
  • Collaborated with team members to implement software updates, maintaining system integrity.
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.

Chick-fil-A

Team Member
04.2022 - 06.2025

Job overview

  • Delivered exceptional customer service by efficiently processing orders and addressing customer inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with team members to ensure timely food preparation and service during peak hours.
  • Trained new employees on operational procedures and company standards to uphold quality service.
  • Implemented streamlined processes for order accuracy, reducing wait times for customers.
  • Assisted management in addressing customer feedback to improve overall satisfaction ratings.
  • Supported promotional initiatives by effectively communicating menu updates and specials to guests.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Confetti House

Party Host
01.2021 - 04.2023

Job overview

  • Designed and executed themed party activities, enhancing guest engagement and satisfaction.
  • Coordinated logistics for event setups, ensuring seamless transitions between scheduled activities.
  • Trained and mentored junior hosts, fostering a collaborative team environment.
  • Developed customized party packages based on client preferences, driving increased customer retention.
  • Oversaw event timelines and schedules, maintaining adherence to planned agendas without delays.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Resolved conflict to maintain fun, positive and safe event environments.

Education

Northeast Ohio Impact Academy
Campbell, OH

High School Diploma
06-2025

University Overview

Skills

  • IT troubleshooting
  • Information security
  • Problem-solving skills
  • End user support
  • Network administration
  • Device configuration
  • Excellent interpersonal skills
  • Permissions management
  • Technical support
  • Software installation
  • Issue troubleshooting
  • LAN/WAN
  • User support
  • Network configuration
  • Desktop support
  • Technical troubleshooting

Certification

  • Cisco Networking Training - Oct 12 - Dec 17 2025
  • Cisco Information Technology Training - Sep 1 - Sep 30

Software

Outlook

Exchange

MMC

Timeline

Information Technology Specialist
Army
08.2025 - Current
Team Member
Chick-fil-A
04.2022 - 06.2025
Party Host
Confetti House
01.2021 - 04.2023
Northeast Ohio Impact Academy
High School Diploma

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