Manuel Calderon Lugo
Fort Liberty,NC
Summary
Proven Information Technology Specialist from the Army, adept in information security and IT troubleshooting. Excelled in enhancing system performance and security, significantly reducing downtime through effective problem-solving and technical upgrades. Skilled in staff education, demonstrating exceptional teamwork and a commitment to continual learning. Expert in network diagnostics and end-user support, embodying a blend of technical proficiency and collaborative spirit. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Army
09.2019 - Current
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
M.D. - Cybersecurity
America Military University
Charles Town, WV05.2028
Bachelor of Science - Computer Science
Inter American University of Puerto Rico San German
San German, PR06.2019
Skills
- IT Troubleshooting
- Information Security
- Problem-solving skills
- End-user support
- Software Updates
- Hardware upgrades
- Software Installation
- Issue Troubleshooting
- Network diagnostics
- Technical Troubleshooting
- Desktop support
- Network configuration
- LAN/WAN
- Windows 10
- Microsoft Outlook
- Staff education and training
- Ticket management
- Microsoft Office Specialist (MOS) Expert
- Technical issues analysis
Certification
- Certified Security+, CompTIA - 11/14/2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Information Technology Specialist
Army
09.2019 - Current
M.D. - Cybersecurity
America Military University
Bachelor of Science - Computer Science
Inter American University of Puerto Rico San German