Francisco Frade Jr
San Antonio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Information Technology - AV Technician Specialist
Our Lady of the Lake University
07.2024 - Current
- Managed and maintained AV and printing technologies for 90% of classrooms, conference rooms, and auditoriums across university campus, ensuring seamless functionality.
- Oversaw operations of AV systems in classrooms and conference rooms, supporting AV campus events to enhance user experience.
- Provided tier 2 technical support and troubleshooting for over 1,500 users, including faculty, staff, and students.
- Administered Xerox printers and the PaperCut print management system.
- Supervised and mentored student workers at University ITS Helpdesk, fostering skill development and effective service delivery.
Information Technology - Junior Security Analyst - Student Employee
Our Lady of the Lake University
11.2023 - 05.2024
- Identified and mitigated enterprise-wide threats using security expertise to enhance overall security posture.
- Triaged security incidents from Microsoft Defender and assessed severity using CVSS scoring for CVEs reported by the SIEM system.
- Monitored security applications for threats, investigated and documented incidents, and assisted in crafting response plans.
- Participated in vulnerability management by running OpenVAS scans, analyzing results, and creating actionable reports.
- Conducted threat triage assessments to evaluate potential security risks., general inquiries, and special projects to strengthen university-wide security initiatives.
- Researched solutions to project concerns and provided input on security issue analysis.
Enterprise Applications - Technical Office Specialist - Student Employee
Our Lady of the Lake University
09.2022 - 12.2023
- Provided critical user account management support for over 2,000 users within Ellucian Colleague, including assigning appropriate roles within the Student Information System (SIS).
- Maintained security across enterprise applications, including SIS, scanning solutions, ad-hoc reporting tools, CRM, and event management systems, ensuring compliance with internal policies.
- Managed user account and system access tickets using an IT service management platform.
- Validated security roles and data accounts to ensure accuracy of student information and new user accounts, supporting integrity of system data.
- Assigned license types and controlled user access to optimize user management and maintain security protocols.
IT Services - Helpdesk/ Media Services - Student Employee
Our Lady of the Lake University
02.2021 - 09.2022
- Provided comprehensive IT support, including technical troubleshooting and customer service, to the university community.
- Addressed client inquiries via phone and in-person consultations, leveraging university ticketing system for effective issue resolution.
- Performed remote, classroom, and office troubleshooting for various IT issues.
- Troubleshot mobile device issues and configured devices on campus, enhancing user experience and device functionality.
- Supported media services for events by setting up and testing A/V equipment, ensuring seamless operation during presentations.
- Facilitated video conferencing through Cisco Webex and Microsoft Teams and ensured the smooth operation of mobile PC units.
- Supported cyber operations by implementing security measures and conducting threat assessments with Microsoft Defender.
- Administered identity and access management systems on Entra and Velocity.
Education
Bachelor of Science - Computer Information Systems and Security
Our Lady of the Lake University
San Antonio, TX05-2024
Master of Science - Cybersecurity and Information Assurance
Western Governors University
Skills
- AV troubleshooting
- Security incident response
- IT service management
- Windows
- Windows Servers
- Linux
- Linux Servers
- Azure
- Office 365 Business Suite
- SharePoint
- Python
- C
- JavaScript
- HTML
- Wireshark
- Nmap
- Burp suite
- Autopsy
- Hashcat
- Metasploit
- Team leadership
- Cadio
Projects And Certifications
- ISC2 Certification, Certification in Cyber Security
- Project - Personal Agentic AI, Personal AI to perform Agentic task for on a small or large scale
- Cyber Security Research paper with multiple Conferences, Spoke at multiple universities in regards of cyber awareness
Auxiliary Duties
- Assist in cyber operations when needed via Microsoft Defender
- Assist in system administration for IAM on Entra and Velocity
- Assist in MDM for devices on campus
Accomplishments
- Customer Service Award
Timeline
Information Technology - AV Technician Specialist
Our Lady of the Lake University
07.2024 - Current
Information Technology - Junior Security Analyst - Student Employee
Our Lady of the Lake University
11.2023 - 05.2024
Enterprise Applications - Technical Office Specialist - Student Employee
Our Lady of the Lake University
09.2022 - 12.2023
IT Services - Helpdesk/ Media Services - Student Employee
Our Lady of the Lake University
02.2021 - 09.2022
Bachelor of Science - Computer Information Systems and Security
Our Lady of the Lake University
Master of Science - Cybersecurity and Information Assurance
Western Governors University