Aaron James Unpingco
Claims Technical Expert
Cypress,TX
Summary
Highly motivated and detail oriented administrative professional with years of experience and education in management, supervision, organization, planning, customer service, and business administration. Former U.S. Army commissioned officer with 8 years of experience in leadership, planning, and training. Military veteran of Operation Enduring Freedom – Afghanistan (OEF-A), Combined Security Transition Command – Afghanistan (CSTC-A), and NATO Training Mission-Afghanistan (NTM-A). Extremely fast and proactive learner of new concepts, methods, and technologies with exceptional customer service skills and demonstrated ability to follow, create, and develop innovative products and solutions for workflow efficiency.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Claims Technical Expert
Social Security Administration
Houston, Texas
03.2022 - Current
- All the same duties of a claims specialist in addition to the following:
- Created and conducted training, presentations, reports, and work products
- Review and quality control the work of claims specialists, noting corrections and citing policies before forwarding claims for payment to the SSA payment operations center
- Serve as the subject matter expert for Title II Programs of the Social Security Act for the Houston Northwest SSA Field Office
- Handle congressional inquiries and problematic claims that are potential public relations issues
- Developed guides and workflows for specialized assignments in areas considered as a subject matter expert
- Served as point of contact and reference for certain workloads and provided guidance and assistance to claims specialists, service representatives, and management personnel
- Developed guides and workflows reviewed and approved by management to serve as the reference material for other employees in the field office to follow
Claims Specialist
Social Security Administration
Houston, TX
04.2014 - 03.2022
- Conduct interviews with the public to obtain, clarify and verify information about initial and continuing eligibility for SSA programs; resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions under programs administered by SSA
- Listen to customer wants, needs, and preferences and provide detailed explanations of options for benefits, SSA programs, and products
- Finished as one of the top initial claims specialist trainees with a total program average of 98%
- Formulated innovative solutions and products to assist the field office and claims unit
- Use state of-the-art technology to access and update claims information
- Created the customer instruction guide for utilizing the online filing system on the self-help computer stations
- Research, evaluate, and implement rules, policies, regulations, and laws in performance of daily duties to ensure legal compliance with organizational programs
- Troubleshoot customer issues encountered throughout the online computer filing process
- Created and presented reports and data to management and staff
US Army Officer/Leader
U.S. Army
Multiple Locations, United States
05.2008 - 01.2016
- Responsible for the planning, administrative functions, training, and logistical readiness of organizational units ranging from 50-120 or more personnel
- Served as the senior officer in charge of each organizational unit assigned both in peace and wartime in the continental U.S. and in overseas deployment
- Coordinated, planned, and communicated with various other units and organizations for mission and event completion and success
- Responsible for ensuring all personnel assigned to the unit met progression milestones to ensure the unit was properly prepared for various military inspections by evaluating unit needs, researching Army rules and regulations, and ensuring proper communication throughout all operations and tasks
- Created, developed, executed, managed, and supervised personnel training
- Interpret and implement Department of Defense (DoD) and U.S. Army ensure compliance with Army rules, policies, and regulations
- Experienced in applying written and oral communication techniques sufficient to develop and deliver correspondence to all levels of management, subordinate units, DOD, other federal agencies and local industries
Shift Lead Manager/Driver
Tiff's Treats
Houston, TX
11.2021 - Current
- Provided excellent customer service to patrons in the brick and mortar physical facility and in product and order deliveries
- Listened to customer preferences and made product suggestions based off of customer feedback to ensure customer choice satisfaction
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and created a welcoming atmosphere to new employees through observing, training, and providing feedback throughout their onboarding process
- Conducted store operation closing and maintenance procedures and operations
- Maintain company image and brand by upholding and supporting the company policies and mission
Education
Master of Science - Organizational Leadership
Argosy University
Honolulu, HI 07.2015 - 05.2016
BBA - Human Resources Management, Military Science
University of Guam
Mangilao, GU 08.2007 - 05.2011
IT Certification - Information Technology Security & Administration
MyComputerCareer
Houston, Texas 10.2020 - 12.2020
Army Aviation Officer Leadership Certification - Aviation
U.S. Army Aviation Center of Excellence
Fort Rucker, AL 07.2014 - 07.2015
Infantry Officer Leadership Certification - U.S. Army Infantry Operations
U.S. Army Infantry Officer Leadership School
Fort Benning, GA 10.2012 - 01.2013
Skills
Leadershipundefined
Timeline
Claims Technical Expert
Social Security Administration
03.2022 - Current
Shift Lead Manager/Driver
Tiff's Treats
11.2021 - Current
IT Certification - Information Technology Security & Administration
MyComputerCareer
10.2020 - 12.2020
Master of Science - Organizational Leadership
Argosy University
07.2015 - 05.2016
Army Aviation Officer Leadership Certification - Aviation
U.S. Army Aviation Center of Excellence
07.2014 - 07.2015
Claims Specialist
Social Security Administration
04.2014 - 03.2022
Infantry Officer Leadership Certification - U.S. Army Infantry Operations
U.S. Army Infantry Officer Leadership School
10.2012 - 01.2013
US Army Officer/Leader
U.S. Army
05.2008 - 01.2016
BBA - Human Resources Management, Military Science
University of Guam
08.2007 - 05.2011
Similar Profiles
Edward ParkerEdward Parker
Module Manager at Social Security Administration HeadquartersModule Manager at Social Security Administration Headquarters
LUISA SALAMANCALUISA SALAMANCA
Customer Service Representative (CSR) at Social Security Administration, SSACustomer Service Representative (CSR) at Social Security Administration, SSA
Monya BerryMonya Berry
Disabled (SSDI) at Social Security AdministrationDisabled (SSDI) at Social Security Administration