Deborah Mallott
Independence,MO
Summary
Claims Technical Expert with strong verbal and written communication skills. Proven track record in delivering exceptional customer service and training teams to achieve organizational objectives. Detail-oriented approach ensures accuracy and efficiency in claims processing.
Overview
31
31
years of professional experience
Work History
Claims Technical Expert
Social Security Adminstration
Kansas City
05.1995 - Current
- Provided expertise in interpreting policies for Social Security programs.
- Analyzed complex cases to ensure regulatory compliance and procedural adherence.
- Performed various clerical and administrative duties to support on-site operations.
- Reviewed technicians' work and offered technical advice for processing issues.
- Trained technicians on new policies and procedures to enhance operational efficiency.
- Evaluate reconsiderations and render determinations.
Sales Associate
Macys Department Store
Independence
09.2015 - 09.2017
- Assisted customers in selecting merchandise based on preferences and needs.
- Maintained store appearance by organizing displays and restocking shelves.
- Processed transactions efficiently using point-of-sale systems.
- Provided product knowledge to enhance customer shopping experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Arts - Humanities
Metropolitan Community College
Independence, MO05-2012
Skills
- Policy interpretation and compliance
- Operational support
- Technical training
- Evaluation and determination
- Customer relationship management
- Customer service
- Verbal and written communication
- Sales achievement
- Cold calling
Custom
- I am an outgoing person who loves working with the public.
- I enjoy hiking
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Macys Department Store
09.2015 - 09.2017
Claims Technical Expert
Social Security Adminstration
05.1995 - Current
Associate of Arts - Humanities
Metropolitan Community College