Tiffany Beasley
Honolulu
Summary
Bilingual Claims Technical Expert with native-level Japanese proficiency. Skilled in federal policy interpretation, cross-cultural communication, and mentoring. Committed to providing exceptional service to diverse customers and resolving complex cases.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Claims Technical Expert
Social Security Administration
Kapolei
05.2016 - Current
- Acted as a bilingual Japanese Claims Technical Expert for the Social Security Administration, interpreting complex agency-wide, federal, and state laws and regulations, analyzing policies, resolving highly complex cases, and communicating technical information to diverse customers.
- I train and mentor new employees and all employees in the Title II Unit as the Claims Technical Expert, by providing guidance, clarification on complex policies and how to apply them on a case-by-case scenario.
- Delivered bilingual claims assistance to Japanese-speaking customers, clarifying their eligibility for Social Security benefits.
HR Manager
Martin and MacArthur
Honolulu
01.2013 - 04.2016
- Managed recruitment processes to attract top talent for various positions, enhancing team capability to support influx of international tourists.
- Oversaw employee relations initiatives to resolve workplace conflicts, fostering a positive work environment.
- Oversaw employee relations initiatives to resolve workplace conflicts effectively.
- Managed benefits enrollment processes to ensure all employees received accurate information and assistance. and enrollment for all employees.
- Coordinated benefits administration and enrollment for all employees.
- Implemented compliance strategies to ensure adherence to labor laws.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Conducted recruitment for new hires, streamlining job postings, interviews, and background checks.
Japan Area I Bilingual Adminstrator
Navy Exchange New Car Sales
Yokosuka
01.2005 - 04.2013
- Acted as a bilingual Japanese administrator for all of Mainland Japan NEX New Car Sales locations, recruited and hired qualified candidates through SOFA sponsorship processes.
- Liaised between NEX New Car Sales and local Japanese entities, providing translation and interpretation of homologation and customs requirements for US vehicles.
- Acted as a liaison between Japanese trucking companies and NEX New Car Sales for delivery of new vehicles onto our car lot to be delivered and offloaded from Japanese freight companies.
- Facilitated repair requests for English-speaking military service consumers by coordinating directly with local Japanese car dealers.
- Managed expense reports for Japan Area I, covering travel, customs, and car dealer costs for rewiring US vehicles to meet local Japanese specifications.
Education
MBA - HR Management
Troy University
Alabama03-2017
Skills
- Federal policy interpretation and analysis
- Military member support
- Japanese cultural expertise
- Cross-cultural communication
- Claims analysis
- Policy compliance
- Claims processing
- Confidential information protection
Languages
Japanese
Professional
Certification
- JLPT N1
Timeline
Claims Technical Expert
Social Security Administration
05.2016 - Current
HR Manager
Martin and MacArthur
01.2013 - 04.2016
Japan Area I Bilingual Adminstrator
Navy Exchange New Car Sales
01.2005 - 04.2013
MBA - HR Management
Troy University