Aaron Keith Wilson

Work on back end reports to be proactive on removing old information or users no longer with Company. Also to add groups to cellular devices. this all helps reduce the amount of tickets that come into the Cellular department.

Worked on Termination Tickets to check if employee had company or self owned Cell phones in order to wipe devices and remove from Centene operating systems.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Diagnosed and resolved hardware and software issues.
• *Troubleshooting AV issues
  
  *Working request and incident tickets
  
  *Central Power user for Request Central - (Creating and modifying request tiles)
  
  *Set up and maintain Barco Units
  
  *Set up meeting rooms for Executives and Centene Employee's
  
  *Work on Auditorium all employee meetings
  
  *Worked on Government retreat yearly meeting in Auditorium
  
  *set up and programmed new building (C) in Clayton Mo for all AV related rooms

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Evaluated customer needs and feedback to drive product and service improvements.
• *Provided onsite training.
  
  *Worked daily tickets and delivered an exceptional level of service to each
  customer by listening to concerns and
  answering questions to help resolve Issues with customers devices.
  
  *Worked with Maas 360
  
  *Worked on daily reports for manager (Ticket count/Tickets worked/Tickets closed/ SLA
  
  *ordering and managing of Cellular devices

*Troubleshooting cellular issues on users devices

• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Sorted and delivered materials to different work areas and staff.

*Delivered mail to residents and business within assigned area.

*Weighed parcels, calculating costs based on type, total weight, and final destination.

*Operated mail processing equipment and manually sorted mail.

*materials routing by preparing accurate shipping orders and bills of lading.

*Collaborated with carrier representatives to determine receipt methods and make special
delivery arrangements.

*Determined most effective method of shipment for packages based on budgetary and time
requirements.

*Prepared shipments for postage through careful packing, sealing and labeling of materials.

*Coordinated with carrier representatives to arrange and issue instructions for shipping and
delivery of materials.

*Unpacked and examined incoming shipments to confirm consistency with associate
records and routed materials to appropriate department.