Office 365, Windows Server, Windiows OS, MS Office
Jeffrey COLLIER
Harrison,MI
Summary
Results-driven systems administrator with a strong desire to contribute management and technical expertise towards achieving corporate objectives. Skilled in problem-solving and task prioritization, eager to apply these abilities to drive efficiency and optimize operations. Seeking a team-oriented environment that values collaboration and innovation.
Overview
18
18
years of professional experience
Work History
System Admin Level 2
Bluerock Technologies
06.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
Systems Administrator
Ground Effects LLc
05.2019 - 10.2023
- Managed and stored data using computer software, databases, networks, and servers for four plants in North America
- Extensive work on the Axis Security camera system
- Worked with a Canadian team to resolve complex server issues.
- Orchestrated integration and communication of software upgrades.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Systems Administrator
Techie Gurus-MSP
04.2018 - 12.2018
- Configuration of client-side operating system and computer hardware
- Set up and maintained Active directory for new clients
- Troubleshooted client-side issues using remote tools such as team Viewer, Ninja and Kasaya.
Field Support Technician
J & D Computers
07.2016 - 04.2018
- SCCM and Office 365 migration from on-site Exchange
- Installed network cable throughout the building
- Configured client-side hardware.
Systems Administrator
CareTech Solutions
01.2013 - 06.2016
- Worked with VMWare, VMWare disaster recovery
- Worked with a team of 2 to maintain the VMWare environment
- Responsible for the maintenance of over 100 servers
- Use of Active Directory to maintain end user accounts and fix domain related issues
- Managed Active Directory, created and maintained user accounts, OUs and structure.
- Diagnosed and resolved hardware and software issues.
- Researched and recommended new technologies and strategies for improving system performance.
Field Support Technician
06.2009 - 01.2013
- Maintained and provided support for 600 and 1200 end user devices
- Consolidate and develop corporate standards for all end user devices.
Help Desk Analyst
03.2007 - 06.2009
- Led a team of six to gather asset information from new clients sites.
Education
Computer information Science
Everest College
Skills
- Network performance monitoring
- IT procedure development
- Systems upgrades
- Hardware diagnostics
- Excellent communication skills
- Problem solving
- Adaptability
- Project management experience
- Asset Management
- Hardware Installation
- Wireless Networking
- Patch management
- Technical support expertise
- Server maintenance
- Software configuration
- Application support
- Virtualization Technologies
- Desktop Technical Support
- Application installations
- Help Desk Operations
- Peripheral maintenance
- Data Recovery
- Mobile Device Management
- Operating system management
- Inventory Control Systems
Software
Timeline
System Admin Level 2
Bluerock Technologies
06.2024 - Current
Systems Administrator
Ground Effects LLc
05.2019 - 10.2023
Systems Administrator
Techie Gurus-MSP
04.2018 - 12.2018
Field Support Technician
J & D Computers
07.2016 - 04.2018
Systems Administrator
CareTech Solutions
01.2013 - 06.2016
Field Support Technician
06.2009 - 01.2013
Help Desk Analyst
03.2007 - 06.2009
Computer information Science
Everest College
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