Aaron M. Kerr
Rockford,Illinois
Summary
With a proven track record at Schneider Funeral Directors, I excel in multitasking and public speaking, ensuring seamless funeral services, high client satisfaction and building and retaining trusted relationships. My approach blends multicultural sensitivity with innovative problem-solving, significantly enhancing service quality and efficiency. Recognized for reliability and my ability to connect with our families, I consistently achieve positive outcomes in extremely challenging situations.
Overview
21
21
years of professional experience
Work History
Licensed Funeral Director
Schneider Funeral Directors
01.2018 - Current
- Mentored junior staff members in proper procedures for embalming preparation, fostering an environment of continuous learning within the team.
- Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
- Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Implemented innovative marketing strategies to attract new clientele while maintaining a strong reputation within the community.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Achieved a high level of proficiency in caring for multiple families at any given time; and ensuring a flawless experience in each individual case.
Licensed Funeral Director
Fitzgerald Funeral Home
08.2014 - 12.2017
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Performed embalming procedures and updated case study reports.
- Communicated with insurance companies to secure death benefits for payment of services.
- Completed death certificates, burial permits and other legal documents for families.
Apprentice Funeral Director
Olson Funeral Home
03.2011 - 07.2014
- Participated in community outreach programs to educate the public about funeral service options and provide support during times of loss.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Continuously sought opportunities for personal growth within the funeral services industry by attending workshops, conferences, and pursuing further education.
- Coordinated logistics for transportation of remains, ensuring timely and respectful transport to the desired destination.
- Demonstrated professionalism and empathy when interacting with clients, creating an atmosphere of trust and comfort during their time of need.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
Master Mixologist
Abreo
04.2004 - 04.2009
- Promoted a positive workplace culture through teamwork, collaboration, mentoring junior staff members when needed.
- Managed efficient setup and breakdown of bars for private events, ensuring smooth operations during high-volume periods.
- Increased bar efficiency by streamlining processes and optimizing inventory management systems.
- Created visually stunning garnishes and glassware arrangements to enhance the overall presentation and appeal of cocktails, resulting in increased customer satisfaction.
- Maintained a clean, organized, and safe work environment through diligent attention to detail and adherence to sanitation guidelines.
- High attention to detail, focus and composure along with advanced multitasking capabilities during dinner and cocktail service.
- Garnered an exceptional rapport and reputation with clientele in regard to customer satisfaction and proficiency in a fast paced environment.
Education
State Licensure in Illinois And Wisconsin - Funeral Director/Embalmer
Worsham College of Mortuary Science
Wheeling, IL03-2011
Certificate of Completion - Great Highland Bagpipe/Gaelic Language
Saint Anne's Gaelic College of Celtic Arts
Cape Breton, Nova Scotia, Canada08-2001
High School Diploma -
East High School
Rockford, IL05-1996
Skills
- Multicultural sensitivity
- Public Speaking
- Life insurance
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
Affiliations
- Janesville Police Department Honor Guard Piper, Janesville, WI
- Rockford Police Department Honor Guard Piper, Rockford, IL
Timeline
Licensed Funeral Director
Schneider Funeral Directors
01.2018 - Current
Licensed Funeral Director
Fitzgerald Funeral Home
08.2014 - 12.2017
Apprentice Funeral Director
Olson Funeral Home
03.2011 - 07.2014
Master Mixologist
Abreo
04.2004 - 04.2009
State Licensure in Illinois And Wisconsin - Funeral Director/Embalmer
Worsham College of Mortuary Science
Certificate of Completion - Great Highland Bagpipe/Gaelic Language
Saint Anne's Gaelic College of Celtic Arts
High School Diploma -
East High School
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