Elliot M. M. Franks
San Mateo,CA
Summary
Compassionate professional with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Dedicated to helping families celebrate the lives of their loved ones and find closure through high-quality and individualized funeral services, honoring the deceased while providing comfort to the bereaved. Track record of managing funeral services and related tasks efficiently and productively. Excels in communication, empathy, and ensuring sensitive support to families during challenging times.
Overview
11
11
years of professional experience
Work History
Licensed Funeral Director
San Francisco Columbarium & Funeral Home
San Francisco, CA
02.2022 - Current
- Consulted with families of deceased to make funeral arrangements, and offered counseling and comfort to bereaved family members and friends.
- Addressed all client questions and requests for information relating to funeral services and pricing; assisted in pre-need consultations to educate clients on available funeral plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service (Dignity Honors Top Performer Award, 2023-2024)
Licensed Funeral Director
Skylawn Memorial Park
San Mateo, CA
08.2018 - 02.2022
- Consulted with families of deceased to make funeral arrangements, and arranged funerals consistent with each family's heritage and religious beliefs.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Administrative Assistant
Chapel of the Chimes
Oakland, CA
08.2013 - 08.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered questions from customers regarding products and services offered by the company.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Plant Biology
UCNW Bangor
Bangor, North Wales06-1984
Skills
- Funeral planning and service coordination
- Family support
- At-need and Pre-need arrangements
- Multicultural sensitivity
Timeline
Licensed Funeral Director
San Francisco Columbarium & Funeral Home
02.2022 - Current
Licensed Funeral Director
Skylawn Memorial Park
08.2018 - 02.2022
Administrative Assistant
Chapel of the Chimes
08.2013 - 08.2018
Bachelor of Science - Plant Biology
UCNW Bangor
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