Maryann Gutekunst
Staten Island,NY
Summary
Detail-oriented Funeral Director with a strong focus on service coordination and legal compliance. Known for problem-solving skills and teamwork, contributing to seamless operations and high levels of client satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Licensed Funeral Director
Service Corp International/Nevsky Yablokoff Memorial Chapels
03.2010 - Current
- Guided families through funeral planning processes, ensuring sensitive and personalized service.
- Conducted grief support sessions, providing compassionate assistance to bereaved families.
- Oversaw compliance with state regulations and industry standards in all operations.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Increased efficiency in operations by streamlining the process and coordinating with various departments.
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Mentored junior staff members in proper procedures for fostering an environment of continuous learning within the team.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Completed death certificates, burial permits and other legal documents for families.
Resident Funeral Director
Service Corp International/Joseph Duffy Funeral Home
03.2009 - 03.2010
- Oversaw logistics for transportation of remains, ensuring adherence to local regulations and standards.
- Assisted in embalming procedures, dressing the deceased, and preparing them for viewing. Supported casketing efforts to ensure respectful presentation of individuals.
Education
Associate of Science - Funeral Directing
American Academy McAllister Institute
New York, NY08-2008
Skills
- Funeral arrangements
- Funeral planning
- Body preparation
- Cremation services
- Mortuary operations
- Pre-need arrangements
- Legal compliance
- Service coordination
- Organizational skills
- Inventory management
- Knowledge of Compass & HMIS
- Adaptability and flexibility
- Problem-solving
- Conflict resolution
- Attention to detail
- Task prioritization
- Family support
- Cultural sensitivity
- Teamwork and collaboration
Certification
- FDNY C/94 Certificate of Fitness
- Tier II Community Right To Know (DEP)
- Managing for Excellence Training
- Supervision in Action Training
Timeline
Licensed Funeral Director
Service Corp International/Nevsky Yablokoff Memorial Chapels
03.2010 - Current
Resident Funeral Director
Service Corp International/Joseph Duffy Funeral Home
03.2009 - 03.2010
Associate of Science - Funeral Directing
American Academy McAllister Institute