Anessa Cranston
Louisville,KY
Summary
Compassionate and dedicated Kentucky Licensed Funeral Director with a proven track record at Arch L. Heady at Resthaven Funeral Home. Expert in service coordination and funeral arrangements, enhancing family satisfaction through personalized support. Recognized for mentoring staff and delivering exceptional customer service, ensuring compliance with industry standards and fostering a respectful environment.
Overview
14
14
years of professional experience
Work History
Kentucky Licensed Funeral Director
Arch L. Heady at Resthaven Funeral Home
Louisville, KY
04.2021 - Current
- Coordinated funeral services, ensuring compliance with legal and regulatory requirements.
- Provided compassionate support to families during their time of loss and grief.
- Mentored junior staff, fostering professional growth and adherence to industry best practices.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Oversaw preparation and presentation of remains, maintaining high standards of care and respect.
Head Bartender
Maple Inn Tavern
Louisville, KY
04.2012 - 11.2020
- Supervised daily bar operations, ensuring staff adherence to service standards and protocols.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Curated seasonal cocktail menus, enhancing customer experience through innovative drink offerings.
- Managed inventory levels, optimizing stock control and minimizing waste during service.
Education
High School Diploma -
Atherton High School
Louisville, KYSkills
- Service coordination
- Funeral etiquette
- Funeral arrangements
- Compassionate communication
- Viewing organization
- MS word, excel, and outlook
- Sales
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Funeral service coordination
- Professional ethics
Timeline
Kentucky Licensed Funeral Director
Arch L. Heady at Resthaven Funeral Home
04.2021 - Current
Head Bartender
Maple Inn Tavern
04.2012 - 11.2020
High School Diploma -
Atherton High School