Audra Barnes
Houston,TX
Summary
With a proven track record at Geo. H. Lewis & Sons Funeral Directors, I excel in compassionate communication and service coordination, ensuring personalized and meaningful memorial services. My expertise in funeral etiquette and problem-solving abilities has significantly enhanced family satisfaction, demonstrating a commitment to excellence in funeral directing.
Overview
9
9
years of professional experience
Work History
Licensed Funeral Director
Geo. H. Lewis & Sons Funeral Director
04.2021 - Current
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Helped families select funeral and burial details from range of available options.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Licensed Funeral Director
David W. Barnes Funeral Home
02.2021 - 04.2021
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Picked up deceased at private homes, hospitals and county morgues.
Licensed Funeral Director
Geo. H. Lewis & Sons Funeral Directors
03.2016 - 02.2021
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
Education
Associate of Science - Mortuary Science
Kansas City Kansas Community College
Kansas City, KS12-2010
High School Diploma -
Field Kindley Memorial High School
Coffeyville, KS05-2007
Skills
- Service coordination
- Religious customs
- Casket selection
- Funeral etiquette
- Staff scheduling
- Problem-solving abilities
- Memorialization options
- Compassionate communication
Timeline
Licensed Funeral Director
Geo. H. Lewis & Sons Funeral Director
04.2021 - Current
Licensed Funeral Director
David W. Barnes Funeral Home
02.2021 - 04.2021
Licensed Funeral Director
Geo. H. Lewis & Sons Funeral Directors
03.2016 - 02.2021
Associate of Science - Mortuary Science
Kansas City Kansas Community College
High School Diploma -
Field Kindley Memorial High School
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