Marisol Fuentes Miller
Clermont,Florida
Summary
Experienced leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Demonstrates expertise in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
15
15
years of professional experience
Work History
LICENSED FUNERAL DIRECTOR
Legacy Funeral Group
03.2023 - 10.2024
- Guide families through funeral and cremation options, ensuring compassionate and efficient service, enhancing trust and satisfaction
- Meticulously manage all aspects of funeral and cremation arrangements, maintaining empathetic relationships with bereaved families
- Streamline funeral planning processes, enhancing client satisfaction and operational efficiency while adhering to industry regulations.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
LICENSED FUNERAL DIRECTOR
Osceola Memory Garden Funeral Services & Cremations
08.2020 - 03.2023
- Execute all details associated with serving client families with funeral or cremation services
- Quality assurance over cremation legal documents
- Member of covid education/prevention team
- Second highest revenue generator in company across 6 locations for duration of employment.
LICENSED FUNERAL DIRECTOR
French Funerals & Cremations
07.2016 - 12.2019
- Met client families and arrange memorable funeral services, maintaining target financial goals while increasing quarterly revenue
- Ensured all files and paperwork are organized, complete and in accordance with relevant state laws and regulations
- Led and participated in yearly community career initiatives with the local high schools, including giving speeches to students interested in the industry and tours of the funeral home.
MANAGER/LICENSED FUNERAL DIRECTOR/CERTIFIED CELEBRANT
Ballard-Durand Funeral & Cremation Services
01.2012 - 04.2016
- Analyzed data in monthly financial reports to understand subtle trends and made adjustments to modify strategies and inventory to increase profitability
- Trained and assigned daily duties to funeral director team and lead administrators
- Responsible for locations to maintain compliances with OSHA and state regulatory agencies
- Head embalmer and restoration specialist
- Officiated funeral ceremonies for families as in house certified celebrant
- Led initiative to gain target market of the older LGBTQ community by forming an exclusive relationship with a local nursing home who specialized in housing this particular community.
LICENSED FUNERAL DIRECTOR
Granby's Funeral Service Inc.
02.2010 - 12.2011
- Plan, schedule and coordinate funerals, burials, and cremations
- Efficiently executed tasks according to established policies and company procedures
- Discussed and negotiate pre-arranged funerals with future clients
- Performed transfers of deceased persons into the funeral homes care.
Education
NYS Funeral Director Law Exam -
Florida Law Exam - undefined
National Board Exam - undefined
06.2020
LEADERSHIP, MANAGEMENT & ADMINISTRATION CERTIFICATION - undefined
01.2015
CELEBRANT CERTIFICATION - undefined
01.2014
ASSOCIATE DEGREE IN MORTUARY OCCUPATIONAL SCIENCE - undefined
01.2009
Skills
Management
Leadership
Bilingual
Service Coordination
Family Support
Personal Information
Motivated, compassionate customer service representative and team leader. Currently interested in changing industries so I may expand my skills and continue my professional development.
Timeline
LICENSED FUNERAL DIRECTOR - Legacy Funeral Group
03.2023 - 10.2024
LICENSED FUNERAL DIRECTOR - Osceola Memory Garden Funeral Services & Cremations
08.2020 - 03.2023
LICENSED FUNERAL DIRECTOR - French Funerals & Cremations
07.2016 - 12.2019
MANAGER/LICENSED FUNERAL DIRECTOR/CERTIFIED CELEBRANT - Ballard-Durand Funeral & Cremation Services
01.2012 - 04.2016
LICENSED FUNERAL DIRECTOR - Granby's Funeral Service Inc.
02.2010 - 12.2011
- Florida Law Exam,
- National Board Exam,
International Cemetery, Cremation and Funeral Association - LEADERSHIP, MANAGEMENT & ADMINISTRATION CERTIFICATION,
International Cemetery, Cremation and Funeral Association - CELEBRANT CERTIFICATION,
American Academy McAllister Institute of Funeral Service - ASSOCIATE DEGREE IN MORTUARY OCCUPATIONAL SCIENCE,
- NYS Funeral Director Law Exam,
Similar Profiles
Cooper ReganCooper Regan
Development Intern at Legacy Funeral GroupDevelopment Intern at Legacy Funeral Group
Sarah HardingSarah Harding
Director of Administration at Legacy Funeral GroupDirector of Administration at Legacy Funeral Group
MICHELE F ESPINOZAMICHELE F ESPINOZA
Family Service Counselor at Legacy Funeral Group, LLCFamily Service Counselor at Legacy Funeral Group, LLC
Vanessa MasonVanessa Mason
Administrative Assistant at Walt Disney World Parks and ResortsAdministrative Assistant at Walt Disney World Parks and Resorts
Jo Anne BascoJo Anne Basco
Caregiver at Linda TysonCaregiver at Linda Tyson