Brandon Garcia
La Quinta,CA
Summary
Dynamic professional with extensive experience at Forest Lawn Memorial Park, excelling in client relationship management and legal documentation. Skilled in data analysis and team leadership, committed to fostering collaboration and improving organizational efficiency. Detail-oriented Engineering Technician with impressive blend of technical expertise and people skills. Successful Marketing Supervisor with an analytical and driven approach. Self-motivated and results-focused with good multitasking, team leadership, and communication strengths.
Overview
9
9
years of professional experience
Work History
Licensed Funeral Director
Forest Lawn Memorial Park
09.2020 - 06.2024
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
Shipping Warehouse Supervisor
Fulton Distributing
02.2021 - 12.2023
- Maintained a safe working environment by enforcing compliance with safety regulations and conducting routine inspections.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Checked and rechecked orders before packaging and shipping items.
Hotel Maintenance Engineer
Hyatt Palm Springs
12.2018 - 04.2021
- Managed renovation projects from start to finish, ensuring timely completion while staying within budget constraints.
- Enhanced guest satisfaction by promptly addressing and resolving maintenance-related complaints.
- Updated outdated equipment with more efficient models, leading to increased reliability and reduced energy consumption.
- Conducted regular training sessions for maintenance staff on safety protocols and best practices, promoting a safe working environment for all employees.
- Improved hotel maintenance efficiency by implementing a preventive maintenance program for all equipment and systems.
- Performed preventive maintenance and repairs on various types of equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
Front Desk Supervisor
Renaissance Indian Wells
11.2018 - 08.2020
- Monitored inventory levels for supplies such as linens and toiletries, replenishing as needed to avoid shortages during peak hours.
- Ensured that all front desk staff followed established policies and procedures, maintaining a high standard of professionalism during overnight hours.
- Collaborated with housekeeping and maintenance teams to address guest needs and maintain the cleanliness of the property.
- Coordinated with daytime supervisors to relay pertinent information about guest requests or incidents that occurred during the night shift.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Marketing Development Supervisor/Analyst Programmer
Spotlight 29 Casino
09.2015 - 11.2018
- Enhanced marketing campaign performance by streamlining operations and implementing effective strategies.
- Optimized customer targeting strategies through detailed analysis of customer demographics and behaviors.
- Identified opportunities for growth within existing markets by spotting trends in competitor activities and industry benchmarks.
- Expanded market reach through targeted outreach initiatives aimed at attracting new players from diverse demographics.
- Optimized digital marketing channels such as social media and email campaigns, resulting in an increase in online engagement among target audiences.
- Built databases and table structures for web applications.
Education
Associate of Science - Mechanical Engineering
College of The Desert
Palm Desert, CA07.2022
Skills
- Sales and marketing
- Inventory management
- Engineering principles, methods, and techniques
- Data analysis
- Social media management experience
- Team leadership
- Client relationship management
- Communication skills
- Legal documentation
- Teamwork and collaboration
- Shipping and receiving operations
- Forklift operations
- Material handling
- Equipment maintenance
Languages
2
Timeline
Shipping Warehouse Supervisor
Fulton Distributing
02.2021 - 12.2023
Licensed Funeral Director
Forest Lawn Memorial Park
09.2020 - 06.2024
Hotel Maintenance Engineer
Hyatt Palm Springs
12.2018 - 04.2021
Front Desk Supervisor
Renaissance Indian Wells
11.2018 - 08.2020
Marketing Development Supervisor/Analyst Programmer
Spotlight 29 Casino
09.2015 - 11.2018
Associate of Science - Mechanical Engineering
College of The Desert
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