AARON M. SKINNER
Williamsburg,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
Technical Support Technician
Iron-Bow Technology
09.2022 - Current
- Writing Reports for each case submitting tickets for engineers when needed
- Scheduling Continuation of cases
- Manage Time for Clients to resolve submitted tickets threw portal.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Game Tester /Debug Technician
Grapeshot Studios
08.2021 - Current
- Basic C+ and C# (in Unity3D and Unreal engine environment)
- Enhanced game functionality by identifying and reporting software defects and inconsistencies.
Game Tester /Debug Technician
Ubisoft Developer Program
03.2017 - Current
- This position was more so testing Streaming Software
- Reporting issues, recording solutions and or workarounds
- Contributed to the development of high-quality games through meticulous testing and documentation.
Customer Service Associate
Ibex Global
01.2020 - 01.2022
- Writing Reports for each case and submitting tickets for engineers
- Scheduling Continuation of cases.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Account Manager
Rent- A- Center
01.2017 - 01.2018
- Customer Account Maintenance-Review all accounts, Notify accounts that where past due
- Customer Deliveries- Review daily delivery book, inventory load, Review route for expedience
- Inventory Recovery- Recover inventory from customers that sufficiently past due
- Store Maintenance- Clean, organize, and prepare showroom and storage area
- Customers Service/Sales- Assist customers with purchase, delivery, and payments.
Education
Associate of Science - Firearms Techology
Sonoran Desert Institute
Scottsdale, AZ09.2024
Skills
- Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10, Linux (Various Distros)
- Microsoft Suite (Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, SharePoint) Microsoft Visual Studio, Unity3D, Unreal Engine
- Coaching and Mentoring
- Decision Making
- Critical Thinking
- Technical Proficiency
- Software Installation
- Incident Management
- Application Support
- Hardware Configuration
Education Certifications
- East Coast Polytechnic Institute
- Liberty Christin Academy
Timeline
Technical Support Technician
Iron-Bow Technology
09.2022 - Current
Game Tester /Debug Technician
Grapeshot Studios
08.2021 - Current
Customer Service Associate
Ibex Global
01.2020 - 01.2022
Game Tester /Debug Technician
Ubisoft Developer Program
03.2017 - Current
Customer Account Manager
Rent- A- Center
01.2017 - 01.2018
Associate of Science - Firearms Techology
Sonoran Desert Institute
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