AARON SKINNER
Williamsburg,VA
Summary
Detail-oriented and organized Technical Support Professional with a track record of enhancing customer satisfaction through efficient problem-solving and clear communication. Skilled in offering easy-to-understand guidance and actionable advice. Enthusiastic team player adept at meeting tight deadlines and contributing to company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Technician
Iron-Bow Technology
09.2022 - Current
- Write detailed reports for each case and submit tickets for engineers when needed
- Manage client time effectively to resolve submitted tickets through the portal
- Improve customer satisfaction by efficiently diagnosing and resolving technical issues
- Provide exceptional technical support for software and hardware, reducing client downtime
- Schedule and manage case continuations to ensure timely resolution
Customer Service Associate
Ibex Global
01.2020 - 01.2022
- Wrote comprehensive reports for each case and submitted tickets for engineers
- Scheduled case continuations to ensure timely follow-ups
- Streamlined communication with clients, improving service experiences and increasing loyalty
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
Customer Account Manager
Rent-A-Center
01.2017 - 01.2018
- Managed customer accounts, including reviewing and notifying past due accounts
- Coordinated customer deliveries, including inventory management and route optimization
- Recovered inventory from significantly past due accounts
- Maintained store appearance through cleaning, organizing, and preparing showroom and storage areas
- Assisted customers with purchases, deliveries, and payments
Armed Supervisor
Inter-Con Security
01.2013 - 01.2016
- Supervised a team of more than 500 armed security personnel
- Developed software for the dispatch team, modernizing operations from outdated systems
- Created tablet-based software for over 100 supervisors to report real-time information to senior management and clients
- Designed and implemented digital training software, personally training more than 6000 guards
- Engineered specialized software for US Marshals to facilitate prisoner transfers
- Demonstrated strong leadership and technical skills, bridging security operations with innovative technology solutions
Education
Associate of Science - Firearms Technology
Sonoran Desert Institute
Scottsdale, AZ11.2024
Skills
- Mac
- Windows (95, 98, XP, Vista, 10)
- Linux (Various Distros)
- Microsoft Suite (Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, SharePoint)
- Microsoft Visual Studio
- Unity3D
- Unreal Engine
- Software Installation
- Incident Management
- Application Support
- Hardware Configuration
- Coaching and Mentoring
- Decision Making
- Critical Thinking
Certification
Liberty Christian Academy
Timeline
Technical Support Technician
Iron-Bow Technology
09.2022 - Current
Customer Service Associate
Ibex Global
01.2020 - 01.2022
Customer Account Manager
Rent-A-Center
01.2017 - 01.2018
Armed Supervisor
Inter-Con Security
01.2013 - 01.2016
Associate of Science - Firearms Technology
Sonoran Desert Institute
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