Khaled Badran
General Technology Group,
Black Diamond
3
Languages
1
Certification
Detail-oriented and self-motivated professional with a degree in Management Information Systems and extensive experience in retail operations, technical support, and fast-paced service environments. Strong background in database integrity, POS systems, inventory management, and price verification. Proven ability to work independently with minimal supervision to ensure operational accuracy, compliance, and neat physical presentation in timely execution.
Work History
Technical Support Technician
- Provided daily hardware, software, and network support to over 150 employees
- Diagnosed user problems, documented troubleshooting steps, and escalated complex incidents to engineering teams
- Executed systematic audit routines independently to maintain high standards of record accuracy and operational continuity.
Customer Service Representative / Cashier
- Operated POS registers and barcode scanners during high-volume hours, maintaining price scanning accuracy and transaction compliance.
- Executed physical merchandising updates, floor resets, and shelf/tag adjustments according to corporate compliance guidelines.
- Addressed pricing discrepancies promptly at checkout to protect customer satisfaction and inventory integrity.
Barista
- Managed independent opening/closing shift routines, including store preparation, POS balance checks, and inventory restocks.
- Kept physical store presentation extremely clean, neat, and compliant with health and safety regulations.
- Restocked cups, syrups, ice cream, and café supplies to support smooth daily operations.
Education
Bachelor of Science - Management Information Systems (MIS)
Relevant Coursework: Database Management, Systems Analysis & Design, Data Structures, Business Analytics.
Skills
Systems & Data Integrity: POS System Operation
Database Auditing
Price Tag Integrity
Barcode/UPC Scanning
Technical Troubleshooting.
Store Operations: Inventory Auditing
Merchandising & Signage Compliance
Stocking & Organization
Workplace Safety.
Technical Skills: Microsoft Excel
Active Directory
Windows OS
Mac OS
Hardware & Software Troubleshooting
Soft Skills: High Self-Motivation
Independent Task Execution
Attention to Detail
Time Management
Clear Communication.
Certification
- CompTIA Sec AI+
- Microsoft Excel Professional 2019
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Technical Support Technician
General Technology Group,
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Customer Service Representative / Cashier
Express Clothing Company
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Barista
NuVita Ice Cream & Coffee
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Western Connecticut State University
Bachelor of Science from Management Information Systems (MIS)
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