AARON P. GOULD
Humble,TX
Summary
Seeking an opportunity to grow both personally and professionally within an environment dedicated to achieving excellent customer service. Highly enthusiastic, dependable and driven in believing internal principals dictate performance to deliver objectives successfully.
Overview
8
8
years of professional experience
Work History
Warehouse Customer Service Representative
XPO Logistics
Houston, Texas
11.2021 - Current
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Inventory Specialist
XPO Logistics
Houston , Texas
03.2022 - Current
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Warehouse Material Handler
XPO Logistics
Houston, Texas
08.2020 - Current
- Located materials and supplies by pulling and verifying items on production orders.
- Operated material handling equipment to receive and ship freight.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Loaded and unloaded goods from warehouse to trucks for shipping or storage.
- Transported and stored goods in warehouse by operating forklifts and other equipment.
Server
Fogo De Chão
Woodlands , Texas
08.2018 - 03.2019
- Chao
- Maximized team performance by training new staff proper food handling, guest expectations and restaurant protocols
- Operated terminals by inputting orders and reconciling daily transactions
- Marketed daily specials and menu offerings, including special wine selections and alternative items for those with food allergies and gluten intolerances in order maximize their experience and satisfy sales
- Communicated and planned efficiently with staff in coordinating catering and large group events.
Cashier & server
11.2016 - 04.2018
- Sunrise mexican grill
- Managed closing responsibilities which included reconciling daily transactions and managing inventory for restocking purposes
- Trained new team members in cash register operations, stock procedures and customer service standards expected
- Handled and coordinated catering events with customers and staff
- Handled and resolved any complaints in order to ensure customer was satisfied with a resolution.
Lifeguard
06.2015 - 09.2017
- Southwest pool management
- Maintained pool and equipment in working order with frequent inspections and supervised repairs as needed
- Patrolled all areas of the property to identify anyone in need of assistance or safety violations and provide immediate attention/care if distress situations arose
- CPR Certification
Education
high school diploma -
Klein Collins High School
2018
Skills
- Strong client relations, service-oriented
- Customer complaint resolution
- Effective customer upselling
- Proficient Microsoft Word, Excel & PowerPoint
- Energetic work attitude
- Quick learning ability
- Ability to excel in team environment
Timeline
Inventory Specialist
XPO Logistics
03.2022 - Current
Warehouse Customer Service Representative
XPO Logistics
11.2021 - Current
Warehouse Material Handler
XPO Logistics
08.2020 - Current
Server
Fogo De Chão
08.2018 - 03.2019
Cashier & server
11.2016 - 04.2018
Lifeguard
06.2015 - 09.2017
high school diploma -
Klein Collins High School
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