Aaron Rial

• Developed and maintained Computer Systems Quality Documentation in compliance with regulatory and Info Sec standards.
• Authored and executed Computer Systems Validation (CSV) protocols to ensure system integrity.
• Collaborated cross-functionally with infrastructure, Info Sec, and compliance teams to maintain audit-readiness.
• Diagnosed and resolved complex network issues, enhancing overall system performance.

• Ensure the continuity of business-critical pharmaceutical laboratory instrument controller PCs. This includes hardware connectivity and software functionality.
  Act as liaison between instrument vendors and Sanofi scientists/lab managers to deliver validated computing configurations and performance outcomes.
  Lead integration and deployment of new instrument controller PCs into Sanofi IT infrastructure, ensuring seamless onboarding and operational readiness.
  Deploy and support Quality Systems and analytical instruments in compliance with GxP regulations and Lab Computing SOPs.
  Manage asset lifecycle records for lab PCs and instruments, including creation, updates, and decommissioning in the ServiceNow CMDB.
  Monitor and triage incidents and service requests in the Lab Digital (Level 3) ServiceNow queue, collaborating with stakeholders to resolve issues efficiently.
  Troubleshoot and resolve advanced Windows OS/software configuration and networking issues to maintain system integrity and minimize downtime.
  I developed and maintained controlled documentation for lab system integration and configuration. I ensured that it aligned with GxP/Non-GxP classifications.
  Assist in validation and qualification activities of regulated Lab Systems, adhering to FDA 21 CFR Part 11, Sanofi QMS, and vendor-specific protocols.
  Collaborate with Lab Computing Engineers and Digital Quality teams to deliver fully compliant, functional, and documented laboratory IT solutions.
  Standardized development of infrastructure and network systems and equipment and define standardized approaches for lab network connectivity and system deployment.

• Clients Supported: Merck, Biogen and Takeda Pharmaceuticals
• Applied customer specified benchtop computing design and processes for client supplied computers
• Applied security packages on vendor supplied lab computers
• Assist with lab network infrastructure support
• Deployed and maintained project inventory of lab equipment, PC’s and software
• Acts as the IT technical support contact for OEM/Vendor field service engineers upgrading computerized systems
• Acts as liaison for software/hardware related inquiries
• Participated in clients’ team meetings
• Implemented Windows security configurations across lab computers, including user/group permissions and group policies, enhancing system security.

• POC IT Engineer for Mass General Brigham and Harvard Medical School Lab IT Support
• Assist with lab network infrastructure support
• Deployed and maintained project inventory of lab equipment, PC’s and software
• Acts as the IT technical support contact for OEM/Vendor field service engineers, upgrading computerized systems
• Acts as liaison for software/hardware related inquiries
• Acts as an interface between client, business and corporate IT teams
• Participates in client team meetings

• Developed and maintained Computer Systems Quality Documentation in compliance with regulatory and Info Sec standards.
• Authored and executed Computer Systems Validation (CSV) protocols to ensure system integrity.
• Collaborated cross-functionally with infrastructure, Info Sec, and compliance teams to maintain audit-readiness.
• Diagnosed and resolved complex network issues, enhancing overall system performance.

• COVID-19 pandemic unemployment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Learned and adapted quickly to new technology and software applications.
• Worked effectively in fast-paced environments.

• Installation, setup and configuration of new networking devices in multiple sites North of Boston
• Customize POS (Point of Sale) workstation and attached devices (credit card readers, printers, etc.)
• Train company’s employees and cashiers on how to conduct transactions and account payable functions
• Troubleshoot and resolve all technical issues (connectivity, break/fix, replacement, etc.) to maintain flawless daily operation
• Assisted with software and hardware upgrades of third party equipment installed in the company’s locations

MCSA/MCSE (Prep Classes)

Khartoum, Sudan

• Dean's List 1992-1998
• Honor Roll 1992-1998
• 3.5 GPA