Aaron Rial
Digital Systems Administrator
Brockton,MA
Summary
Versatile IT professional with extensive experience as a Senior Computing Engineer and IT Systems Administrator, specializing in the support of complex IT infrastructures in pharmaceutical and healthcare environments. Expertise includes hands-on experience with Active Directory, virtualization, and the implementation of network security measures, as well as assisting with validation activities in compliance with FDA 21 CFR Part 11 protocols. Strong analytical, communication, and teamwork skills, coupled with a proven ability to quickly adapt to new environments. Committed to contributing to team success while fostering continuous learning and professional growth.
Overview
9
9
years of professional experience
Work History
Senior Computing Engineer
TEKsystems Global at Sanofi Pharma
09.2023 - 09.2025
- Ensure the continuity of business-critical pharmaceutical laboratory instrument controller PCs. This includes hardware connectivity and software functionality.
Act as liaison between instrument vendors and Sanofi scientists/lab managers to deliver validated computing configurations and performance outcomes.
Lead integration and deployment of new instrument controller PCs into Sanofi IT infrastructure, ensuring seamless onboarding and operational readiness.
Deploy and support Quality Systems and analytical instruments in compliance with GxP regulations and Lab Computing SOPs.
Manage asset lifecycle records for lab PCs and instruments, including creation, updates, and decommissioning in the ServiceNow CMDB.
Monitor and triage incidents and service requests in the Lab Digital (Level 3) ServiceNow queue, collaborating with stakeholders to resolve issues efficiently.
Troubleshoot and resolve advanced Windows OS/software configuration and networking issues to maintain system integrity and minimize downtime.
I developed and maintained controlled documentation for lab system integration and configuration. I ensured that it aligned with GxP/Non-GxP classifications.
Assist in validation and qualification activities of regulated Lab Systems, adhering to FDA 21 CFR Part 11, Sanofi QMS, and vendor-specific protocols.
Collaborate with Lab Computing Engineers and Digital Quality teams to deliver fully compliant, functional, and documented laboratory IT solutions.
Standardized development of infrastructure and network systems and equipment and define standardized approaches for lab network connectivity and system deployment.
Lab Computing Engineer
PerkinElmer
02.2022 - 09.2023
- Clients Supported: Merck, Biogen and Takeda Pharmaceuticals
- Applied customer specified benchtop computing design and processes for client supplied computers
- Applied security packages on vendor supplied lab computers
- Assist with lab network infrastructure support
- Deployed and maintained project inventory of lab equipment, PC’s and software
- Acts as the IT technical support contact for OEM/Vendor field service engineers upgrading computerized systems
- Acts as liaison for software/hardware related inquiries
- Participated in clients’ team meetings
- Implemented Windows security configurations across lab computers, including user/group permissions and group policies, enhancing system security.
Information Systems Support Specialist
Mass General Brigham
06.2020 - 09.2022
- POC IT Engineer for Mass General Brigham and Harvard Medical School Lab IT Support
- Assist with lab network infrastructure support
- Deployed and maintained project inventory of lab equipment, PC’s and software
- Acts as the IT technical support contact for OEM/Vendor field service engineers, upgrading computerized systems
- Acts as liaison for software/hardware related inquiries
- Acts as an interface between client, business and corporate IT teams
- Participates in client team meetings
Unemployed
COVID-19 Pandemic
09.2019 - 06.2020
- COVID-19 pandemic unemployment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
IT Consultant and Technical Support
ESE Energy Corporation
10.2016 - 09.2019
- Installation, setup and configuration of new networking devices in multiple sites North of Boston
- Customize POS (Point of Sale) workstation and attached devices (credit card readers, printers, etc.)
- Train company’s employees and cashiers on how to conduct transactions and account payable functions
- Troubleshoot and resolve all technical issues (connectivity, break/fix, replacement, etc.) to maintain flawless daily operation
- Assisted with software and hardware upgrades of third party equipment installed in the company’s locations
Education
No Degree - Computer Networking
Clark University
Woburn, MA12.2007
Bachelor of Science - Computer Engineering
Future University
Khartoum, Sudan08-1998
Skills
- Proficient in advanced Windows OS diagnostics
- System performance optimization
- System configuration management
- Network infrastructure management
- Active Directory administration
- Scripting and command line proficiency
- Intrusion prevention system oversight
- Policy group administration
- Experience with virtualization platforms
- Cybersecurity operational support
- System log evaluation
- System diagnostics expertise
- Security access administration
- System documentation expertise
- Experience with lab equipment in pharmaceuticals
- Proficient in ServiceNow CMDB management
- Equipment setup
- Client relationship management
- Incident resolution facilitation
- Utilizing monitoring tools
- Vulnerability remediation management
- Network systems administration
- Experience with various scripting languages
- Troubleshooting and technical guidance
- System implementation
- Business continuity management
- Project facilitation
- HIPAA compliance knowledge
- FDA validation assistance
- Efficient at acquiring new skills
- Clear interpersonal communication
LANGUAGES
English Proficient
KEY ACHIEVEMENTS
Successful Computing Integrations: Led 30+ successful computing integrations at Pharma Lab Digital, improving operational efficiency by 20%., Improved Troubleshooting Efficiency: Reduced troubleshooting time by 15% through advanced training and staff training., Secure PC Deployment: Oversaw deployment of 50+ secure lab PCs, ensuring 100% compliance with SOPs., Streamlined Validation Process: Streamlined equipment validation process, decreasing integration time by 25%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Computing Engineer
TEKsystems Global at Sanofi Pharma
09.2023 - 09.2025
Lab Computing Engineer
PerkinElmer
02.2022 - 09.2023
Information Systems Support Specialist
Mass General Brigham
06.2020 - 09.2022
Unemployed
COVID-19 Pandemic
09.2019 - 06.2020
IT Consultant and Technical Support
ESE Energy Corporation
10.2016 - 09.2019
No Degree - Computer Networking
Clark University
Bachelor of Science - Computer Engineering
Future University